Marissa Wilson
Youngstown
Summary
A position with an innovative organization promoting advancement opportunities for hard work and dedication, while allowing educational growth through advanced training.
Overview
3
3
years of professional experience
Work History
Sales Associate
M&M Vapes
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Concierge
Mercy Health Hospital
05.2023 - 10.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Sales Associate Supervisor
Kohls Department Store
08.2022 - 01.2023
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
Education
High School Diploma -
Liberty High School
Youngstown, Ohio05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
M&M Vapes
08.2024 - Current
Concierge
Mercy Health Hospital
05.2023 - 10.2024
Sales Associate Supervisor
Kohls Department Store
08.2022 - 01.2023
High School Diploma -
Liberty High School
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