Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Wilson

Youngstown

Summary

A position with an innovative organization promoting advancement opportunities for hard work and dedication, while allowing educational growth through advanced training.

Overview

3
3
years of professional experience

Work History

Sales Associate

M&M Vapes
08.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Concierge

Mercy Health Hospital
05.2023 - 10.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Sales Associate Supervisor

Kohls Department Store
08.2022 - 01.2023
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
  • Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.

Education

High School Diploma -

Liberty High School
Youngstown, Ohio
05-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual

Timeline

Sales Associate

M&M Vapes
08.2024 - Current

Concierge

Mercy Health Hospital
05.2023 - 10.2024

Sales Associate Supervisor

Kohls Department Store
08.2022 - 01.2023

High School Diploma -

Liberty High School

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Marissa Wilson