Marissa Wood
Tucson,AZ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
Work History
Office Manager
Frost AC LLC
Tucson, AZ
03.2022 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Arranged corporate and office conferences for company employees and guests.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Developed standard operating procedures for all administrative employees.
Contents Manager
Poplin Constuction
Tucson, Arizona
09.2020 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Billing Specialist
Catalina Pediatrics
Tucson , AZ
09.2019 - 11.2020
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Created improved filing system to maintain secure client data.
- Reconciled past due accounts achieving reduction in outstanding invoices.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Monitored equipment to check for proper operation.
Education
Administrative Assistant -
Pima Medical Institute
Tucson, AZ10.2019
GED -
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ10.2012
Skills
- Staff Training
- Budgetary Planning
- Office Management
- Report Preparation and Analysis
- Vendor Liaising
- Medical Billing and Collections
- Office Supplies and Inventory
- Account and Ledger Reconciliations
- Cash Flow and Reconciliation
- Job Bidding
- Biweekly Payroll Processing
- Payroll Administration
- Accounts Payable and Receivable Auditing
- Contracts and Vendor Agreements
- Adaptable and Resilient
- Depositing Payroll Taxes
- Office Equipment Management
- Leadership and Change Management
- Employee Motivation
- Friendly and Relatable
- Administration and Operations
- Remote Work Coordination
Timeline
Office Manager
Frost AC LLC
03.2022 - Current
Contents Manager
Poplin Constuction
09.2020 - 03.2022
Billing Specialist
Catalina Pediatrics
09.2019 - 11.2020
Administrative Assistant -
Pima Medical Institute
GED -
Maricopa Community Colleges - South Mountain Community College