Marissa Yates
Cleveland,OH
Summary
Proven track record in enhancing customer satisfaction, demonstrated during tenure at Bath and Body Works, Limited Brands. Expert in leveraging customer service and time management skills to resolve issues efficiently and boost engagement. Achieved significant improvements in inventory management and customer relations by implementing strategic initiatives. Highly efficient as an associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Associate
Bath and Body Works, Limited Brands
2022.07 - 2024.08
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Cashier
Fitches Farm
2022.05 - 2022.09
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Receptionist Assistant
Joshua Tree Nursing Home
2021.05 - 2021.07
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
Education
High School Diploma -
Midview Local School District
Grafton, OH05.2022
Skills
Customer Service
Time Management
Attention to Detail
Computer Skills
Leadership Qualities
Customer interaction
Workplace Safety
Cash Handling
Customer Engagement
Flexible Schedule
New Hire Training
Customer service orientation
I enjoy all things beauty related as in hair, makeup and skincare!
I have always had a passion in learning new beauty trends. I enjoy doing my peer's makeup and hair for special events, weddings, school dances, etc.
Languages
Spanish
Limited Working
Timeline
Associate
Bath and Body Works, Limited Brands
2022.07 - 2024.08
Cashier
Fitches Farm
2022.05 - 2022.09
Receptionist Assistant
Joshua Tree Nursing Home
2021.05 - 2021.07
High School Diploma -
Midview Local School District
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