Marissa Yorac
4305 Wickford Drive North Las Vegas,NV
Summary
Dynamic professional with proven expertise in customer service and team leadership, honed as a Cashier Team Lead at Viva Vegas Store. Excelled in enhancing customer satisfaction and streamlining workflow, demonstrating exceptional POS systems proficiency and a positive attitude. Achieved significant improvements in service delivery by leveraging strong communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Cashier Team Lead
Viva Vegas Store
03.2013 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cabin Crew Member
Harry Reid International Airport
02.2012 - 03.2013
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Food Production Worker
Ethel M Chocolate Factory
11.2011 - 04.2012
- Assembled and packaged food items securely to meet company standards.
- Operated food production equipment safely and responsibly for quality output.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
Education
GED -
Olongapo National High School, Philippines
10-1977
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Money Handling
- Cash handling expertise
- Product restocking
- Workflow Coordination
- POS Systems
Timeline
Cashier Team Lead
Viva Vegas Store
03.2013 - Current
Cabin Crew Member
Harry Reid International Airport
02.2012 - 03.2013
Food Production Worker
Ethel M Chocolate Factory
11.2011 - 04.2012
GED -
Olongapo National High School, Philippines
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