Marissa
Allendale,MI
Summary
Motivated worker with a positive personality and flexible approach. Friendly, dedicated, and quick in learning processes and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Grand Tavern
04.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing excellent customer service.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales with upselling techniques and thorough knowledge of menu items, draft list, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Implemented effective communication strategies between front-of-house and back-of-house staff for smooth operations and positive team-work
Order Processor
Category Five Technologies
04.2022 - 07.2022
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Analyzed transaction data to identify potential fraudulent activities, protecting company assets.
Host/Food Runner
Exchange Bar And Grill
04.2021 - 09.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed waitlists efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
Education
BBA - Marketing And Advertisement/Public Relations
Grand Valley State University
Allendale, MI04.2026
High School Diploma -
Stevenson High School
Livonia, MI05.2022
Skills
- Safe Food Handling
- Food Running
- Food sales and promotion
- Hosting
- Verifying shipments
- Transaction monitoring
- Picking orders
- Document organization
- Attendance records oversight
- Professional Communication
Sigma Kappa Sorority
- Vice President of Communication and Operations for the Kappa Beta Chapter of Sigma Kappa at GVSU
- Responsible for tracking attendance, member points, fines, and requirements utilizing Excel
- Maintain timely and accurate typing skills from documenting Formal Chapter meetings
- Utilize professional communication while working closely with Executive Board and Advisors
- Sustaining a position of authority while also being empathetic and understanding when assisting members with their needs
Timeline
Server
Grand Tavern
04.2023 - 08.2023
Order Processor
Category Five Technologies
04.2022 - 07.2022
Host/Food Runner
Exchange Bar And Grill
04.2021 - 09.2021
BBA - Marketing And Advertisement/Public Relations
Grand Valley State University
High School Diploma -
Stevenson High School
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