Marissa Reeves
Columbus,OH
Summary
Detail-oriented professional with relevant experience in time management, quality control, and staff satisfaction eager to leverage strong problem-solving abilities and attention to detail to transition into an executive assistant position. Effective communicator to best relate strategies, achieve desired results, and meet project goals. Solid foundation in project management and exceptional customer service, and dedicated to ensuring smooth operations for all stakeholders. Lead by example and model behaviors consistent with company values and culture.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Facilities and Support Services Supervisor
Franklin County Department of Job and Family Services
2023.09 - Current
- Oversee and coordinate maintenance needs with Public Facilities Management (PFM) technicians and management
- Oversee mailroom, supply room, printing services, and furniture procurement, storage, and distribution
- Oversee and coordinate inter office and cubicle moves, document storage and destruction, and agency safety teams
- Coordinate repairs or replacement of building assets with vendors and internal Finance department
- Serve as liaison with Franklin County Sheriff's Office and PFM regarding agency security
- Responsible for coordinating meetings with external partners including room reservations and set-up
- Completed furniture inventory for all FCDJFS buildings
- Revitalized training program for mail room drivers.
- Completed bi-weekly payroll for 5 employees.
Associate Project Manager
CBRE
2022.06 - 2023.01
- Dispatched technicians to client locations in 3 major metropolitan areas to conduct visual inspections and complete surveys confirming condition of locations and identify repairs or replacements needed to be quoted
- Assessed completed surveys and accompanying photos to create on-demand work orders for conditions that affected sales, safety, and security, while large remodel was being quoted by GCs
- Reviewed bid requests presented for on-demand repairs
- Monitored 21 projects' timelines, costs, and reporting, keeping in line with corporate goals / objectives
- Grew CBRE technician utilization by 10% by advising client of cost savings and faster turnaround compared to use of outside contractors.
Facilities Manager
CBRE
2020.08 - 2022.07
- Spearheaded SOP creation and implemented standard training program for 15 employees to ensure efficiency and consistency
- Supervised 8 coordinators, successfully completed 4 major national emergency projects in the process
- Vetted work orders submitted through fmPilot CMMS for priority and urgency
- Mapped out routes for 6 CBRE technicians to complete scheduled repairs for multiple retail clients in 7 states
- Created SOP for handling invoice discrepancies, trained management, and other maintenance planners on procedure
- Established QA process for call review and coaching
- Oversaw a 25% increase in customer satisfaction: Standardized procedures led to a 25% decrease in corporate escalations
- The amount of challenged and rejected invoice decreased by 8%
- Created team recognition program tailored to individual preferences for recognition leading to higher morale and engagement as coordinators enjoyed receiving peer-recognition in their preferred manner
- Created standard form and rubric for interviews, ensuring balanced interview reviews for hiring discussions between team managers.
Senior Service Delivery Coordinator
CBRE| FacilitySource
2019.04 - 2020.08
- Created Standard Operating Procedures (SOPs) leveraging advanced Microsoft Office skills and enhanced written communication skills to strengthen client relationship
- Leveraged detail-oriented leadership to coordinate repairs between store teams and providers
- Investigated L'Oréal corporate escalations with deep dives into store and provider history
- Held monthly mentoring one-on-ones with four coordinators.
Service Delivery Coordinator
FacilitySource
2017.09 - 2019.04
- Assessed maintenance needs for Dollar General stores, and New Seasons Market grocery stores nationwide
- Scheduled outside service providers for repairs and renovation services
- Maintained relationships between clients and vendors, and clients and FacilitySource
- Addressed corporate concerns and communications with a sense of urgency
- Was awarded CEO's i3 Innovation award Q4 2017 for suggesting implementation of a First Responder program within the company.
Education
Bachelor of Science (Business Management) -
The Ohio State University
Columbus, OH01.2026
Skills
- Microsoft Office
- Project Management
- Trustworthy
- Time Management
- Sense of Urgency
- Problem Investigation
- Confident decision making
- Scheduling
- Office Management
- Strategic Planning
- Interpersonal Communication
- Administrative Oversight
Certification
Lean Six Sigma White Belt Certification, WB100189, 05/2021
GWS CBRE Facility Manager (FM) Certification, 02/2022
OSHA 10-hour General Industry Safety and Health certification, 01/2024
Volunteer Experience
- Philo Affiliate of Sigma Gamma Rho Sorority Inc., Parliamentarian, Columbus, OH
- Fairy Goodmothers, Fundraising committee member and volunteer, Columbus, OH
Timeline
Facilities and Support Services Supervisor
Franklin County Department of Job and Family Services
2023.09 - Current
Associate Project Manager
CBRE
2022.06 - 2023.01
Facilities Manager
CBRE
2020.08 - 2022.07
Senior Service Delivery Coordinator
CBRE| FacilitySource
2019.04 - 2020.08
Service Delivery Coordinator
FacilitySource
2017.09 - 2019.04
Bachelor of Science (Business Management) -
The Ohio State University
Lean Six Sigma White Belt Certification, WB100189, 05/2021
GWS CBRE Facility Manager (FM) Certification, 02/2022
OSHA 10-hour General Industry Safety and Health certification, 01/2024
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