Marita Taft
Thornton,CO
Summary
Customer Service professional with 20 years of experience in improving customer experiences and efficiently addressing service issues. Proven track record in managing high inquiry volumes and implementing process improvements. Aiming to utilize extensive expertise to foster positive customer interactions and operational success.
Overview
25
25
years of professional experience
Work History
Airline Customer Service Agent
United Airlines
Denver, CO
06.1997 - 08.2022
- Provided high level of customer service to each person by engaging passenger and using active listening and effective interpersonal skills
- Arranged transportation to special needs passengers when needed
- Engaged customers to find amiable and appropriate solutions to conflicts and escalated major issues to supervisors
- Demonstrated skills at working independently and collaboratively in a team environment with a strong sense of personal responsibility
- Met and dispatched aircrafts even international flights
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
Education
Bachelor of Arts - American and English Literature, Psychology, Biology, Computer Science
Community College of Denver
Denver, COBachelor of Arts - Commercial and Advertising Art
Konstfack Stockholm
Stockholm, SwedenAssociate of Arts - Languages
Linnankosken Lukio
Porvoo, FinlandLanguages
- English, Native or Bilingual
- Finnish, Native or Bilingual
- Swedish, Native or Bilingual
- Spanish, Professional Working
Timeline
Airline Customer Service Agent
United Airlines
06.1997 - 08.2022
Bachelor of Arts - American and English Literature, Psychology, Biology, Computer Science
Community College of Denver
Bachelor of Arts - Commercial and Advertising Art
Konstfack Stockholm
Associate of Arts - Languages
Linnankosken Lukio
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Kathryn ShawKathryn Shaw
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Brian SteeleBrian Steele
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Chad SullivanChad Sullivan
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Joe HoranJoe Horan
Construction Manager at Workplace ElementsConstruction Manager at Workplace Elements