Maritza Ceballos
Rutherford,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Brands
12.2022 - 04.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Cashier
Jerry's Gourmet And More
09.2022 - 12.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
Customer Service Associate
Dunkin' Donuts
06.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Arts - Arquitectural And Building Sciences
Central University of East
Associate of Arts - Locution
National School of Locution
Master of Arts - Master of Ceremonies
National School of Locution
Mentoring - Professional Technical Facilitator
INFOTEP
2012
Skills
- Sales expertise
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Cash Handling
- Problem-Solving
- Customer service focus
Languages
Spanish
English
Timeline
Shift Leader
Dunkin' Brands
12.2022 - 04.2023
Cashier
Jerry's Gourmet And More
09.2022 - 12.2022
Customer Service Associate
Dunkin' Donuts
06.2021 - 09.2022
Bachelor of Arts - Arquitectural And Building Sciences
Central University of East
Associate of Arts - Locution
National School of Locution
Master of Arts - Master of Ceremonies
National School of Locution
Mentoring - Professional Technical Facilitator
INFOTEP
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