Maritza Colon Class
Brooksville,FL
Summary
Customer focused and safety oriented, with experience in aviation,passenger service and airport safety protocols. Can provide a calm and supportive passenger experience while assuring compliance with FAA and TSA safety and security procedures. Adept at working in a fast pace environment.
Overview
31
31
years of professional experience
Work History
Senior Clerk
Florida Health Department
Spring Hill, FL
09.2025 - Current
- Managed data entry processes to maintain accurate patient records and ensure compliance with health regulations.
- Assisted in scheduling appointments, improving patient flow and reducing wait times.
- Coordinated communication between departments to streamline operations and enhance service delivery.
- Supported administrative functions by organizing files and maintaining documentation standards.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Transportation Security Officer
Transportation Security Administration, TSA
San Juan, Puerto Rico
09.2002 - 09.2008
- Screened passengers and baggage using advanced security technologies to ensure compliance with safety regulations.
- Conducted thorough inspections of carry-on items, identifying prohibited items and ensuring proper disposal protocols.
- Collaborated with law enforcement agencies to enhance security procedures and respond effectively to potential threats.
- Trained new personnel on standard operating procedures, fostering a culture of safety and vigilance among team members.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Regional Director San Juan ,Puerto Rico
Public Service Commission, PSC
San Juan, Puerto Rico
05.1995 - 09.2002
- Led regional initiatives to enhance public service delivery and community engagement.
- Developed and implemented strategic plans aligning with organizational goals and state regulations.
- Fostered collaboration among stakeholders to improve policy development and implementation processes.
- Oversaw budget management, ensuring efficient allocation of resources across multiple programs.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Visited sites periodically to view service levels and adherence to global service standards.
Education
High School Diploma -
Fernando Callejo H.S.
Manati ,Puerto RicoSkills
- Bilingual
- Customer and Safety oriented
- Collaborative
- Flexible
- Empathetic
- Resourceful
- Proactive
- Cultural Aware
- CPR/AED
- Critical thinker problem solver
Timeline
Senior Clerk
Florida Health Department
09.2025 - Current
Transportation Security Officer
Transportation Security Administration, TSA
09.2002 - 09.2008
Regional Director San Juan ,Puerto Rico
Public Service Commission, PSC
05.1995 - 09.2002
High School Diploma -
Fernando Callejo H.S.