MARITZA FRIAS
Bronx,NY
Summary
Bilingual communication and patient service supporting customer needs and problem resolution. Accurate handling of register transactions with consistent attention to detail. Experience in youth and daycare settings promoting safe activities, respectful interactions, and teamwork.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Retail Sales Associate
Rainbow Shops
, New York
2026.05 - Current
- Greeted customers and provided help finding requested items to support satisfaction and retention.
- Guided shoppers to locate desired sizes, colors, and styles across departments.
- Helped customers by answering questions and locating merchandise.
- Facilitated customer product selection to ensure satisfaction and meet needs.
- Processed [Number] purchases and managed returns efficiently at Rainbow Shops register.
- Arranged and organized apparel displays to enhance store presentation and support neat Rainbow Shops displays.
Youth Worker
BronxWorks
New York
2024.11 - 2025.08
- Established a safe, inclusive, and respectful environment through restorative practices, promoting positive student interactions.
- Led small group activities and enrichment clubs, fostering student engagement and personal development in an after-school setting.
- Collaborated with site coordinator and staff to design and implement weekly themed activities, enhancing student participation and enjoyment.
- Ensured accurate documentation of incidents.
- Finished required training programs.
Daycare Assistant
Arcoiris Daycare
New York, NY
2024.06 - 2024.10
- Developed strong relationships with children through positive communication and engaging activities in daily routines.
- Established foundational skills in child development for enhanced learning experiences.
- Ensured cleanliness and safety standards in a childcare setting to promote a healthy environment.
- Assisted in tutoring and homework assignments.
- Engaged in welcoming conversations about interests and hobbies.
Youth Worker
Children's Aid Society
New York
2023.07 - 2023.08
- Coordinated engaging activities for youth, enhancing social interaction and community building
- Supervised the youth within the program to ensure safety and reassurance
- Facilitated resolution of interpersonal conflicts among students, fostering a supportive environment
- Promoted physical fitness and teamwork by leading students in sports activities like volleyball, soccer, and football
- Assisted in club organization while also joining students within the clubs they were in
Babysitter
Self-Employed
New York
2021.08 - 2023.12
- Monitored children's activities to promote a safe and enjoyable environment. while parents were out.
- Monitored child behavior and followed safety guidelines.
- Prepared snacks and supported mealtime routines.
- Maintained clean toys, supplies, and activity spaces.
- Communicated with parents about daily activities and any concerning behaviors.
- Helped complete homework, school projects and chores.
Education
High School Diploma -
FREDERICK DOUGLASS ACADEMY III
Bronx, NY2023-06
Current Student -
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Manhattan, NYSkills
- Customer service management
- Transaction Processing
- Customer engagement
- Return Processing
- Promotional Sales
- Team coordination
- Bilingual
- Active Listening
- Teamwork
- Reliability
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Leadership
- Advocacy
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Professional
Portuguese
Elementary
Accomplishments
- Honor Roll 2019
Timeline
Retail Sales Associate
Rainbow Shops
2026.05 - Current
Youth Worker
BronxWorks
2024.11 - 2025.08
Daycare Assistant
Arcoiris Daycare
2024.06 - 2024.10
Youth Worker
Children's Aid Society
2023.07 - 2023.08
Babysitter
Self-Employed
2021.08 - 2023.12
High School Diploma -
FREDERICK DOUGLASS ACADEMY III
Current Student -
BOROUGH OF MANHATTAN COMMUNITY COLLEGE