Maritza Hernandez
kyle,Texas
Summary
Dynamic and results-oriented professional with proven expertise in customer service and time management, honed at Hampton Inn By Hilton. Excelled in enhancing guest satisfaction and streamlining the order-taking process, demonstrating exceptional listening skills and office organization. Achieved significant improvements in efficiency and guest experience, leveraging strengths in front office management and cash handling.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn By Hilton
07.2022 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
In-Room Dining Order Taker
Whatabuger
02.2019 - 12.2022
- Assisted guests with menu selections, providing recommendations based on dietary preferences and restrictions.
- Proactively identified opportunities for improvement within the order-taking process, implementing changes that led to better efficiency and enhanced guest experience.
- Demonstrated comprehensive knowledge of hotel amenities and services, assisting guests in making informed decisions about their stay.
Education
High School Diploma -
Lehman High School
Kyle, TX05-2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Scheduling
- Office Organization
- Scheduling appointments
- Appointment Scheduling
- Front Office Management
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
07.2022 - 04.2024
In-Room Dining Order Taker
Whatabuger
02.2019 - 12.2022
High School Diploma -
Lehman High School
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