Maritza Lopez
Cleveland,OH
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Driven Pharmacy Technician with 9 years of experience and success in working within fast-paced RETAIL pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
METRO HEALTH MEDICAL CENTER
06.2020 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
GED -
Cuyahoga Community College
Cleveland, OH11.2012
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- HIPAA Compliance
- Medication Dispensing
- Insurance Verification
- Drug Inventory Control
- Insurance Billing
- Pharmacy Law Compliance
- Prescription Filling
- Patient confidentiality
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
METRO HEALTH MEDICAL CENTER
06.2020 - Current
GED -
Cuyahoga Community College