Maritza Navarrete
Escondido,ca
Summary
Dynamic sales associate with proven expertise at Victoria's Secret & PINK, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction and fostering loyalty through relationship building. Adept at collaborating with teams to achieve sales goals while maintaining a clean and organized environment, ensuring a seamless shopping experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
12.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of store inventory and promotions to provide accurate information.
- Supported sales team by organizing merchandise displays for optimal customer engagement.
- Processed transactions efficiently using point-of-sale systems to ensure smooth checkout experience.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Adapted quickly to changes in store layout and product offerings for improved customer navigation.
- Contributed to maintaining a clean and organized sales floor for enhanced visual appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sale Cashier
Mexican Funnel Cakes
06.2023 - 07.2024
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Maintained cleanliness and organization of the sales area to ensure efficient operations.
- Assisted in inventory management by tracking product availability and restocking as needed.
- Collaborated with team members to improve workflow and streamline daily tasks.
- Educated customers on menu offerings, promoting upselling opportunities effectively.
- Handled cash and credit transactions with precision, minimizing discrepancies during shifts.
- Trained new staff on register operations and customer service protocols for consistency.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
- Established rapport with regular customers, fostering loyalty and contributing to an increase in repeat business.
Education
High School Diploma -
San Pasqual High School
Escondido Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship building
- Cash handling
- Client service
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Victoria's Secret & PINK
12.2023 - Current
Sale Cashier
Mexican Funnel Cakes
06.2023 - 07.2024
High School Diploma -
San Pasqual High School