Maritza Ojeda

Front Desk Receptionist

Island Hospitality

05.2019 - 06.2022

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Completed data entry and filing to keep records updated for easy retrieval.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Completed all tasks in compliance with company policies and procedures.
Maintained confidentiality of sensitive data to protect customer and business information.
Trained new team members on company procedures, customer service and issue resolution.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Resolved customer problems and complaints.
Organized, maintained and updated information in computer databases.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.