Maritza Perez
Santa Ana,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
The Halal Guys
Tustin, CA
04.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Collaborated with management to develop strategies for improving overall store operations.
Team Member
Blaze Pizza
Santa Ana, CA
09.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Ticket Seller
OC Fair & Event Center
Costa Mesa, CA
06.2022 - 07.2022
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Maximized revenue by upselling additional services or promotional packages when appropriate.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Associate Degree In Nursing -
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Segerstrom High School
Santa Ana, CA2023
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Certification
Medical assistant
BLS
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Blaze Pizza
09.2023 - 10.2023
Ticket Seller
OC Fair & Event Center
06.2022 - 07.2022
Shift Lead
The Halal Guys
04.2022 - Current
Associate Degree In Nursing -
Orange Coast College
High School Diploma -
Segerstrom High School