Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maritza Reyes

Maritza Reyes

Orange,CA

Summary

Dynamic professional with extensive experience in customer service at Absolute Dental, excelling in appointment scheduling and enhancing patient satisfaction. Proven attention to detail and time management skills led to optimized operations. Adept at maintaining organized records and fostering a welcoming environment, contributing to improved client relations and operational efficiency.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Absolute Dental
11.2017 - 06.2018
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Scheduled patient appointments using electronic health record system, optimizing daily operations.
  • Greeted patients warmly, ensuring a positive first impression and enhancing customer satisfaction.
  • Maintained organized patient records, ensuring compliance with privacy regulations and improving data accuracy.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Assistant Manager

Mi Amor Hair Salon
01.2016 - 06.2016
  • Led team in achieving operational efficiency through streamlined processes and optimized workflows.
  • Developed training programs for staff, enhancing skill sets and promoting career growth.
  • Implemented performance metrics to track productivity and ensure alignment with organizational goals.
  • Coordinated cross-departmental collaboration to drive project success and improve service delivery.
  • Developed and implemented marketing campaigns to enhance brand visibility and engagement.
  • Coordinated social media strategies, increasing audience interaction across platforms.
  • Managed content creation for newsletters and blogs, improving communication with target audiences.
  • Trained new team members on best practices in digital marketing tools and techniques.
  • Created engaging content for Pinterest, Facebook, and Instagram.

Sales Associate

Western Dental Corp.
02.2011 - 07.2014
  • Assisted customers in selecting products that meet their needs and preferences.
  • Maintained knowledge of current sales promotions and new product launches.
  • Ensured accurate processing of transactions using POS systems.
  • Collaborated with team members to optimize store layout and merchandising strategies.
  • Developed and implemented targeted telemarketing strategies to enhance customer engagement.
  • Collaborated with team members to refine sales scripts, improving communication effectiveness.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Receptionist

Discovery Science Center
02.2009 - 01.2011
  • Managed multi-line phone system, ensuring efficient call routing and timely response to inquiries.
  • Greeted and assisted visitors, delivering exceptional customer service and creating welcoming environment.
  • Scheduled appointments and coordinated meetings, optimizing office workflow and resource allocation.
  • Maintained accurate records of incoming/outgoing correspondence, contributing to streamlined communication processes.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Spoke to customers about our science, guiding them to each exhibit and facilitating hands on activities.

Cashier

Foot Locker, Nike
03.2007 - 12.2008
  • Restocked merchandise and ensured proper inventory levels at checkout stations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

El Pollo Loco
07.2005 - 10.2006
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing product information and service support.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Handled cash, credit, and electronic payments following company procedures.

Education

High School Diploma -

Richland High School
Orange, CA
06-2008

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Absolute Dental
11.2017 - 06.2018

Assistant Manager

Mi Amor Hair Salon
01.2016 - 06.2016

Sales Associate

Western Dental Corp.
02.2011 - 07.2014

Receptionist

Discovery Science Center
02.2009 - 01.2011

Cashier

Foot Locker, Nike
03.2007 - 12.2008

Cashier

El Pollo Loco
07.2005 - 10.2006

High School Diploma -

Richland High School

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Maritza Reyes