Maritza Shelton
Las Vegas,NV
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Thunderbird Dental
04.2022 - Current
- Responsible for ensuring the efficient day-to-day management of a busy dental office
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Established team priorities, maintained schedules and monitored performance.
Specialty Coordinator
Gentle Dental
02.2020 - 03.2022
- Providing the practice owners with daily and weekly reports on the practice progress and shortcomings
- Insurance billing/tracing/posting payments
- Treatment planning/benefit coordination
- Hired and mentored employees
- Managed office supplies
- Handled all financials
- Collected payments
- Managed employee schedules
- Processed payroll
Specialty Treatment Coordinator
Hawthorne Dental And Braces
12.2014 - 02.2020
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Prepared schedules for office and hospital general anesthesia to boost care access.
- Completed annual chart audits.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
TREATMENT COORDINATOR
GARDENS DENTAL GROUP
01.2011 - 12.2014
- Presented treatment and made financial arrangement with patients
- Verified eligibility for all insurances
- Checked patients in and out
- Data entry
- Created and filed charts
- Scheduled appointments
- Answered a multi-line phone
- Confirmed appointments
- Took payments
- Turned in daily deposit
- Billed insurance claims (PPO Insurances
ORTHO RECEPTIONIST
BRIGHTNOW DENTAL
10.2006 - 11.2010
- Verified eligibility for all insurances
- Checked patients in and out
- Scheduled appointments
- Answered a multi-line phone
- Confirmed appointments
- Took payments
- Daily deposit
- Billed insurance claims (PPO and Medi Cal)
- Filed and created patient charts
- Data entry
- Call center
Education
High school diploma - Abilities
Sommerset High school
2007
Skills
- ICD-9/ICD-10
- Call center (2 years)
- Employee Supervision
- Data Entry
- Staff Hiring
- Administrative Support
- Compliance Monitoring
- Billing
- Office Management
- Expense Reporting
- Customer Service
- Scheduling and Calendar Management
- Organizational Skills
- Payroll and Budgeting
- Workflow Optimization
- Excellent Multi-Tasking Ability
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Thunderbird Dental
04.2022 - Current
Specialty Coordinator
Gentle Dental
02.2020 - 03.2022
Specialty Treatment Coordinator
Hawthorne Dental And Braces
12.2014 - 02.2020
TREATMENT COORDINATOR
GARDENS DENTAL GROUP
01.2011 - 12.2014
ORTHO RECEPTIONIST
BRIGHTNOW DENTAL
10.2006 - 11.2010
High school diploma - Abilities
Sommerset High school
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