Maritza Valdovinos
West Richland,WA
Summary
Dynamic insurance agent with a proven track record at Norma Mendoza Agency, and Finders Insurance, excelling in customer service and sales. Skilled in market research and claims processing, I foster strong client relationships and enhance satisfaction through proactive communication. Licensed and ethical, I consistently deliver personalized insurance solutions, driving agency growth and client retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Norma Mendoza Agency
West Richland, WA
08.2025 - Current
- Conducted market research to identify potential clients and understand their insurance needs.
- Assisted clients with claims processing, ensuring thorough documentation and timely submissions.
- Developed strong client relationships through proactive communication and personalized service.
- Collaborated with team members to streamline workflow processes, increasing overall efficiency.
- Processed policy sales and renewals, maintaining accurate records and updating client information.
- Improved customer satisfaction by resolving policy-related inquiries in a timely manner.
Customer Service Representative
Norma Mendoza Agency
West Richland Wa
06.2025 - 08.2025
- Assisted customers with order processing, ensuring timely and accurate fulfillment of requests.
- Managed customer inquiries effectively, providing clear and concise information on products and services.
- Resolved customer complaints through active listening and problem-solving, fostering positive relationships.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Adapted to evolving customer needs by learning about new products and services quickly.
- Engaged with customers through various communication channels, ensuring consistent service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Insurance Agent
Finders Insurance Group
Kennewick Wa
06.2021 - 06.2023
- Conducted thorough market research to identify potential clients and assess competitive landscape.
- Facilitated training sessions for new agents, enhancing team knowledge and service capabilities.
- Developed and maintained client profiles to assist in personalized insurance recommendations.
- Executed claims processing assistance, ensuring clients received timely support throughout the claims journey.
- Assisted in policy sales and renewals, contributing to overall agency growth and client retention.
- Provided timely updates to clients regarding policy changes, fostering transparency and trust.
- Utilized CRM software to track client communications and follow up on pending requests.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Utilized CRM software to manage client relationships.
Deli Clerk
WinCo Foods
09.2019 - 04.2020
- Assisted customers in selecting deli products while providing detailed information on flavors and ingredients.
- Operated deli equipment such as slicers and scales with precision to ensure product quality and consistency.
- Maintained cleanliness and organization of the deli area to comply with sanitation regulations and enhance customer experience.
- Collaborated with team members to optimize inventory levels and ensure product availability during peak hours.
- Trained new employees on deli procedures and customer service standards to enhance team efficiency and performance.
- Provided samples of new deli products to customers, enhancing their shopping experience and driving sales.
- Executed proper food handling techniques to ensure quality and safety of all deli items served to customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Education
High School Diploma -
Kamiakin High School
Kennewick, WASkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Certification
Property & Casualty certification
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Norma Mendoza Agency
08.2025 - Current
Customer Service Representative
Norma Mendoza Agency
06.2025 - 08.2025
Insurance Agent
Finders Insurance Group
06.2021 - 06.2023
Deli Clerk
WinCo Foods
09.2019 - 04.2020
High School Diploma -
Kamiakin High School