Maritzabel Zamudio

• Advised customers on wireless plans, device upgrades, and accessory options to match service needs.
• Explained product features, promotions, and coverage options to support informed purchasing decisions.
• Processed activations, upgrades, and account changes accurately using point-of-sale and carrier systems.
• Resolved billing, device, and service concerns while maintaining strong customer satisfaction.
• Built customer relationships through consultative selling, follow-up, and clear service recommendations.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Oversaw daily store operations, ensuring smooth sales floor coverage and consistent customer service.
• Trained staff on POS transactions, cash handling, and store procedures to improve service consistency.
• Resolved customer concerns professionally, supporting positive experiences and repeat business.
• Coordinated inventory counts, restocking, and product organization to maintain accurate shelf availability.
• Managed opening and closing procedures, including cash reconciliation and security checks.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.

• Processed customer transactions accurately using point-of-sale register and handled cash, card, and mobile payments.
• Assisted shoppers with checkout questions, product locations, and basic store information.
• Resolved register issues by verifying prices, scanning items, and escalating discrepancies when needed.
• Balanced cash drawer and maintained accurate payment records throughout shift.

4.2 GPA