Maritzaliz Guzman
Danbury,CT
Summary
I am Maritzaliz Guzman, a recent graduate of Danbury High School and a current Shift Lead at Crumbl Cookies, where I’ve worked for 8 months, 6 of those in a leadership role. In this position, I’ve developed strong communication, customer service, and leadership skills. My responsibilities include opening and closing the store, training and guiding team members, handling customer concerns, and managing daily operations. I’m experienced in multitasking, maintaining a fast-paced work environment, managing inventory, and ensuring shifts run smoothly. I take pride in leading by example, staying organized, and supporting both my team and customers.
Overview
1
1
year of professional experience
Work History
Shift Leader
Crumbl Cookies
Danbury, CT
12.2024 - Current
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new employees on cookie preparation and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout the shift.
- Monitored food safety and cleanliness in compliance with health regulations.
- Assisted customers with orders, providing friendly and prompt service.
- Coordinated with management to address staff scheduling and shift changes.
- Implemented store procedures for cash handling during transactions accurately.
- Collaborated with team to maintain a positive and productive work environment.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
Education
High School Diploma -
Danbury High School
Danbury, CT06-2024
Skills
- Food safety compliance
- Customer service
- Employee training
- Cash handling
- Inventory management
- Team leadership
- Conflict resolution
- Quality assurance
- Effective communication
- Organizational skills
- Time management
- Team motivation
- Staff engagement
- Employee recognition
- POS deletions
- POS system operation
- Team collaboration and leadership
- Strong verbal and written communication
- Sales and upselling
- Goal setting and tracking
- Rules enforcement
- Action planning
- Customer service focus
Timeline
Shift Leader
Crumbl Cookies
12.2024 - Current
High School Diploma -
Danbury High School