Marixa Esparza
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
Denver Health
Denver, CO
01.2024 - 09.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Warehouse Associate
Genuine Parts Company
2101 CO-224, Denver, CO 80229
10.2018 - 11.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Elderly Caregiver
San Marino Retirement Community
5000 W 75th Ave, Westminster, CO 80030
06.2018 - 10.2018
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Elderly Caregiver
Argyle Assisted Living
4115 W 38th Ave, Denver, CO 80212
10.2015 - 06.2018
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Receiptionist
Argyle Assisted Living
4115 W 38th Ave, Denver, CO 80212
10.2015 - 06.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
Education
High School Diploma -
Lester Arnold High School
6500 E 72nd Ave, Commerce City, CO 8002205.2014
Skills
- Warehouse Coordination and Support
- Assembly and Production
- Pallet Jack Operation
- Corrective Actions
- Leadership
- Health and Safety
- Good with Numbers
- Serve Customers
- Bilingual
- Multi-tasker
- Works Great in a Fast Enviroment
- Personal Care Assistance
- Patient Care
- Compassionate Communication
Timeline
Patient Access Specialist
Denver Health
01.2024 - 09.2024
Warehouse Associate
Genuine Parts Company
10.2018 - 11.2023
Elderly Caregiver
San Marino Retirement Community
06.2018 - 10.2018
Elderly Caregiver
Argyle Assisted Living
10.2015 - 06.2018
Receiptionist
Argyle Assisted Living
10.2015 - 06.2018
High School Diploma -
Lester Arnold High School