Mariyah Sellers
Peabody,MA
Summary
Efficient serving professional accustomed to working in fine-dining establishments serving. Expertise in meeting food, beverage and alcohol service needs with skill. Refined, polite and knowledgeable team player with solid background in fine-dining. Professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background focused on guest satisfaction and exceeding goals.
Overview
4
4
years of professional experience
Work History
Server
Turners Seafood
Salem, MA
08.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operate and maintain my own section and side-work while serving at a high-volume family restaurant.
- Execute the role of a busser and server at the same time.
Fine Dining Server
Sullivans Steakhouse
Anchorage, Alaska
03.2021 - 01.2024
- Maintained cleanliness and organization of the dining area to uphold fine dining atmosphere.
- Managed multiple tasks at once and maintained a high level of professionalism at a fast-paced, fine-dining establishment.
- Taught and trained new servers in multiple weeks of in-depth training class.
- Managed a role of banquet captaining for large parties and private events at fine dining establishment.
- Ensured food presentation met high-quality standards before serving to guests.
- Assisted guests with special requests to ensure a personalized dining experience.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Coordinated with event planners for private dining arrangements and special events.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Trained new employees to perform duties.
- Explained menu options in detail to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Excelled as a member of a team, while still being responsible for my own tasks and meeting and surpassing monthly sales quota.
Education
High School -
Focus North High School
07.2018
Skills
- Flexible Schedule
- Order Taking and Processing
- Team Leadership
- Wine Pairings
- Menu Memorization
- Guest Relations
- Upselling techniques
- Teamwork and Collaboration
- Continuous learning
- Time management
- Attention to detail
- Table Bussing
- Event Setup
- Responsible and Trustworthy
- Fine dining experience
- Menu knowledge
- Tableside Service
- Critical Thinking
- Organization and Efficiency
- Banquet service
- Point of sale systems
- Positive and Friendly Attitude
- Professional demeanor
- Menu Recommendations
- Organizational skills
Languages
English
EXPERIENCE
- Helped staff with selling and upselling techniques to boost per-ticket revenue.
- Delivered expert service to enhance customer loyalty and capture repeat business.
- Anticipated needs of routine tables, large groups and special events to satisfy guests.
- Trained new servers on foodservice and safety protocols, conflict mediation skills and sales strategies.
- Detailed dining room, table settings, and floors to exact specifications each day.
- Upheld high standards of food safety and sanitation throughout restaurant.
- Managed section of4-8 tables each shift in fine-dining restaurant.
- Resolved conflicts and handled requests to uphold strong customer service standards and restaurant reputation for excellence.
- Trained new servers in company policies, menu knowledge, and customer service techniques.
- Achieved sales goals by promoting high-profit items and daily specials.
Timeline
Server
Turners Seafood
08.2024 - Current
Fine Dining Server
Sullivans Steakhouse
03.2021 - 01.2024
High School -
Focus North High School