Marja Holcomb
Gresham
Summary
Adept at driving sales and managing client relationships, I excel in utilizing CRM applications to surpass sales targets, as demonstrated during my tenure at Echo Engineering and ISS. With a knack for negotiation and a proven track record in enhancing customer satisfaction, my approach combines strategic sales techniques with effective communication, achieving notable success in account management.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Instrument Sales and Services/Cable Craft
Portland
05.2019 - Current
- Contacted new and existing customers to discuss product and service solutions.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Developed and implemented strategies to increase sales volume.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Followed up on pending orders and inquiries in a timely manner.
- Researched customer needs and preferences to identify opportunities for new business.
- Utilized CRM software to track sales progress and communicate with team members.
- Prepared detailed sales reports for management review.
- Participated in trade shows and sales events to promote products and network with potential clients.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Produced sales documents, finalized deals and filed records.
Territory Inside Support/Account Management
Echo Engineering
Indianpolis
06.2015 - 11.2018
- Resolved complex customer service issues in a professional manner.
- Described merchandise and explained use, operation and care.
- Handled returns and exchanges according to company policies.
- Compiled weekly sales reports for upper management review.
- Responded promptly to customer inquiries about products or services offered by the company.
- Identified and processed customer orders in a timely manner.
- Answered customer inquiries regarding product features, pricing, and availability.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service/Account Management
Deflecto, LLC
Indianpolis
10.2012 - 12.2014
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Oversaw warranty counseling process to manage expense controls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Researched and resolved customer complaints promptly and efficiently.
- Developed procedures to ensure customer satisfaction, including responding to inquiries and resolving problems.
- Promoted available products and services to customers during service, account management and order calls.
- Performed administrative tasks such as filing paperwork, preparing invoices.
- Coordinated with other departments to ensure customer orders were fulfilled in a timely manner.
- Created and maintained customer accounts, including entering data into the company's computer system.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Property Manger
Omni Management Services
Indianpolis
09.2009 - 10.2012
- Assistant Property Manager/HOA, and TOA-
- Responsibilities included account management, account payables and receivables, general ledger, coding, contract, financial reports, purchase order and bank deposits.
- Oversaw office correspondence including customer emails and phone calls.
- Correspondence on a daily basis with property owners, board members and local business communities.
- Property Inspections weekly for each Community that I oversaw.
- Assistant Office Manager-
- Managed all aspects of the day to day operations to effectively conduct a productive work environment.
- Performed filing, data management, drafting and editing office memos along with helping staff with any office operations that required my assistance; i.e. various other administrative duties.
- Help desk Supervisor-Responsible for team management, communication and training. Managed internal and external and external customers via telephone and emails; ensuring a successful outcome for both parties by actively listening and asking probing questions.
- Help desk-
- Answered phone calls in regards to customers property and community.
Education
High School Diploma -
David Douglas
Portland, OR06-2003
Skills
- Client Relationship Management
- Experienced with CRM Applications
- Sales Performance Reporting
- Prospective Client Outreach
- Sales strategy
- Proficient in Negotiation Tactics
Accomplishments
- Awarded the top Sales Rep in our division for the years of 2019, 2020. 2022, and 2023 at ISS.
- Top sales team in our Region for the years of 2016 thru 2018 at Echo Engineering.
- Rewarded the honor of decreasing fraud activity in our Warranty department in 2013 at Deflecto.
Timeline
Inside Sales Representative
Instrument Sales and Services/Cable Craft
05.2019 - Current
Territory Inside Support/Account Management
Echo Engineering
06.2015 - 11.2018
Customer Service/Account Management
Deflecto, LLC
10.2012 - 12.2014
Property Manger
Omni Management Services
09.2009 - 10.2012
High School Diploma -
David Douglas
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