Marjorie Garcia
Sterling,VA
Summary
Dedicated Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of patient records.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Capital Area Pediatrics
Ashburn
02.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area
- Verified insurance information, collected payments, and scheduled appointments
- Assisted with the completion of medical forms and records
- Registered patients by verifying records for accuracy and updating computer system and patient charts as needed
- Adhered to HIPAA regulations when handling confidential patient information
- Provided support with various office tasks, such as scheduling tests and ordering supplies
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder
- Communicated financial obligations to patients and collected fees at time of service
- Assisted in the implementation of new technologies and processes to improve patient access services.
Beauty Fulfillment Team Lead
Target
Sterling
02.2021 - 02.2023
- Kept close eye on department operations to quickly meet equipment, housekeeping and supply restocking needs
- Prioritized workflow and resolved daily operational challenges to support goal achievement
- Conferred with management and supervisors to coordinate operations between departments
- Guided employees in handling difficult or complex problems or resolving escalated complaints
- Trained employees to follow standard work processes and learn role-specific skills
- Supervised team cash handling and enforced procedures
- Opened up and operated cash register to relieve long lines at peak shopping times.
Receptionist/Cashier
Brown's Dulles Nissan
Dulles
02.2020 - 02.2021
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Followed established procedures to protect sensitive and confidential information from unauthorized release
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
- Processed cash register transactions on POS and provided correct change
- Balanced cash drawers at shift beginning and end
- Learned special prices and promotions and encouraged customers to participate in offers
- Adhered to cash handling policies and procedures.
Education
Associate of Science - Economics
Northern Virginia Community College
Sterling, VAHigh School Diploma -
Dominion High School
Sterling, VABachelor of Science - Economics
George Mason University
Fairfax, VA05.2025
Skills
- Reception Management
- Appointment Scheduling
- System Updates
- Patient Intake
- HIPAA Compliance
- Logistics Planning
- Inventory Monitoring
- Multi-line telephone skills
- Database Administration
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Capital Area Pediatrics
02.2023 - Current
Beauty Fulfillment Team Lead
Target
02.2021 - 02.2023
Receptionist/Cashier
Brown's Dulles Nissan
02.2020 - 02.2021
Associate of Science - Economics
Northern Virginia Community College
High School Diploma -
Dominion High School
Bachelor of Science - Economics
George Mason University