Marjorie Sheen Cuchapin
GILLETTE,WY
Summary
Dedicated and customer-focused professional with experience providing excellent customer service in both customer and patient care environments. Committed to creating positive experiences by listening to individual needs, resolving concerns efficiently, and delivering compassionate, high-quality service. Strong communication, problem-solving, and interpersonal skills with a passion for ensuring customer and patient satisfaction in every interaction.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Night Auditor
TownePlace Suites by Marriott
GILLETTE, WY
05.2025 - Current
- Managed nightly operations and ensured smooth front desk procedures.
- Processed guest check-ins and check-outs efficiently and accurately.
- Conducted financial audits and reconciled daily revenue reports.
- Assisted guests with inquiries, providing excellent customer service.
- Coordinated with housekeeping to ensure rooms met quality standards.
- Monitored security systems and maintained safety protocols overnight.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
Front Desk Receptionist
Fairfield Inn Marriott
GILLETTE, WY
05.2021 - Current
- Greeted guests and ensured smooth check-in and check-out processes.
- Managed phone calls and directed inquiries to appropriate departments.
- Maintained accurate records of reservations and guest information.
- Assisted guests with local area information and hotel services.
- Processed payments and managed cash handling procedures effectively.
- Trained new front desk staff on operational procedures and customer service standards.
- Resolved guest complaints promptly to enhance overall satisfaction levels.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Certified Nursing Assistant
Campbell County Memorial Hospital
Gillette, WY
04.2023 - 11.2023
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety standards in patient care areas.
- Assisted patients with daily living activities and personal care needs.
- Documented patient information accurately in electronic health records.
- Supported nursing staff in implementing care plans for diverse patient populations.
Education
CNA - CNA
Campbell County Memorial Hospital
GILLETTE, WY 01.2023 - 11.2024
BSN - Nursing
Northwestern University
Laoag City, PH 08.2015 - 12.2020
Immaculate Conception
Batac City, PHSkills
- Front desk operations
- Conflict resolution
- Team collaboration
- Effective communication
- Training and development
Timeline
Night Auditor
TownePlace Suites by Marriott
05.2025 - Current
Certified Nursing Assistant
Campbell County Memorial Hospital
04.2023 - 11.2023
CNA - CNA
Campbell County Memorial Hospital
01.2023 - 11.2024
Front Desk Receptionist
Fairfield Inn Marriott
05.2021 - Current
BSN - Nursing
Northwestern University
08.2015 - 12.2020
Immaculate Conception