Summary
Overview
Work History
Education
Skills
Notable Achievements
Certification
Timeline
Generic

Mark Adam

Englewood,CO

Summary

An IT Professional with over four years of IT experience in a school and hospital setting, a strong work ethic and growth mindset. Seeking a Senior Tech position to have a greater impact on Swedish Medical Center, contributing to the care and improvement of human life.



Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Analyst II

HCA Healthcare Inc.
07.2023 - Current
  • Coordinated with vendors for projects
  • Collaborated with hospital departments to help meet IT needs
  • Trained new interns & staff
  • Handled ticket escalations
  • Project Management
  • Ticket escalations
  • Creating processes

Technical Analyst

Swedish Medical Center
06.2021 - Current
  • Oversaw hospital wide projects; tech refresh 2022 & 2023, scanner refresh 2023
  • Communicated with vendors through projects/tickets; NNSI, Beacon, Convergint, Stanley, Natus, Winstron, Response Technologies, Integra Network Soultions
  • Trained 9 interns, 3 of which were hired, two of which are still with the company
  • Documented over a dozen processes/applications

IT Help Desk Technician

STEM School Highlands Ranch
04.2020 - 05.2021
  • Supported student and staff IT needs, worked with G-Suite, Canvas, SmartDeploy, Infinite Campus, Zoom VOIP, Mac/PC hardware & software.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented IT processes
  • Trained two interns

Cashier/Head Cashier

The Home Depot Inc
07.2018 - 04.2020
  • Provided fast and friendly transactions, helped customers to the desired isle/product.
  • Acted as a backup head cashier when necessary, closed the store and ensured cashier systems were secure.

Education

Bachelor of Science - Network Engineering And Security - Cisco Track

Western Governors University
Salt Lake City, UT
12.2024

Associates Degree - Computer Network Technology - Systems Administration

Arapahoe Community College
Littleton, CO
2021

Certificate - Computer Information Systems - CIS

Arapahoe Community College
Littleton, CO
2021

Skills

  • Communication
  • Customer Service
  • Managing Expectations
  • Vendor Relations
  • Troubleshooting
  • Training

Notable Achievements

  • Selected for the Division Aspiring Network Engineers Program
  • Completed Swedish's Trailhead Leadership Class
  • Accepted into Swedish's Ridgeline Leadership Class
  • North West Tower Project, Floors 6 & 7
  • Interventional Radiology Room 2 Renovation Project
  • Discovered and removed a rouge AP from Swedish


Certification

Cisco Certified Network Associate

Cisco Certified CyberOps Associate

CompTIA Project+

CompTIA A+

TestOut Security Pro

TestOut Network Pro

TestOut PC Pro

Timeline

Technical Analyst II

HCA Healthcare Inc.
07.2023 - Current

Technical Analyst

Swedish Medical Center
06.2021 - Current

IT Help Desk Technician

STEM School Highlands Ranch
04.2020 - 05.2021

Cashier/Head Cashier

The Home Depot Inc
07.2018 - 04.2020

Bachelor of Science - Network Engineering And Security - Cisco Track

Western Governors University

Associates Degree - Computer Network Technology - Systems Administration

Arapahoe Community College

Certificate - Computer Information Systems - CIS

Arapahoe Community College

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Mark Adam