Mark Agan

Personable customer service professional offering over 3 years of experience resolving account and service concerns for Heavy and light duty customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Accomplished Service Writer with 3 years' success in assisting with daily business operations in Transportation . Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service. Handle all types of customer service requirements in competitive environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 20+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature and ability to multitask.

My experience in automotive repair stems back over 30 years. I started out in parts delivery in a small mom and pop part store as a delivery driver.

I have learned about the transportation industry all along the way. I needed to move to Los Angeles for family so there is were my knowledge grew. I went from auto parts to Heavy Duty in a huge market. I sold heavy parts all over the Los Angeles area for 12 years. I ran the repair department on a large tire shop for a year and a half. I became familiar with my customers which in turn they be came customers over and over. I have learned by the experience with all my customers that if you are honest and fair with them they will trust you and want to do business again when they need you.