Mark Andrew Castellanos Jr.
Sacramento,CA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
13
13
years of professional experience
Work History
Manager
La Popular
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Manager
Garlic Brothers Restaurant and Bar
03.2019 - Current
- Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met
- Efficiently resolve problems or concerns to the satisfaction of all involved parties
- Assisted in conducting interviews and provided mentorship for new hires
- Responsible for opening up restaurant and handling of cash deposits and transactions
Server
Garlic Brothers Restaurant and Bar
03.2019 - 12.2022
- Informed guests of specials and menu changes
- Help Patrons select food and beverages; identifying appropriate Beer or wines; answering food preparation questions
- Delivered food and beverages from kitchen and bar in a timely manner
- Served high quality food and checked all orders to ensure they are complete, prepared as ordered
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Olive Garden
01.2015 - 07.2019
- Answered questions about menu selections and made recommendations when requested
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Skillfully anticipated and addressed guests service needs
Bartender
Olive Garden
01.2015 - 07.2019
- Prepared beverages, cocktails and wine orders in adherence to state and city alcohol laws
- Conveyed broad cocktail knowledge and mix complex drinks consistently
- Collected money, accurately make change and accurately input into POS
Trainer
Olive Garden
01.2015 - 07.2019
- Developed teamwork, communication, and sales skills in a fast-paced customer service oriented environment
- Educated new associates according to the principals and beliefs of the company, along with illustrating sales techniques
- See that all servers were trained properly to ensure that servers were following company policy
- Be a leader and example for the others servers
- Led training sessions for new servers through classroom and floor exercises to ensure smooth dining operations
Assistant Manager
Olive Garden
01.2015 - 07.2019
- Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Ensure Maintenance of proper cleanliness in all areas of bar and front of house
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Performed checkouts of servers and bartenders to ensure all sales were accounted for
General Employee, Prep Cook
Whirlow's Tossed and Grilled
08.2011 - 01.2015
- Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Presented menus and answered questions about the cuisine, making recommendations upon request
- Assisted manager in employee trainings, customer service, and daily operations
Education
Advertising and Marketing, Graphic Design
Delta College
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Inventory control and record keeping
- Staff Management
- Customer Relationship Building
Timeline
Manager
La Popular
11.2022 - Current
Manager
Garlic Brothers Restaurant and Bar
03.2019 - Current
Server
Garlic Brothers Restaurant and Bar
03.2019 - 12.2022
Server
Olive Garden
01.2015 - 07.2019
Bartender
Olive Garden
01.2015 - 07.2019
Trainer
Olive Garden
01.2015 - 07.2019
Assistant Manager
Olive Garden
01.2015 - 07.2019
General Employee, Prep Cook
Whirlow's Tossed and Grilled
08.2011 - 01.2015
Advertising and Marketing, Graphic Design
Delta College
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