Mark A. Walker
Peachtree City,Georgia
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
42
42
years of professional experience
Work History
District Operations Manager
AutoGlass Now
09.2016 - Current
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Grew the district from 1 store to 10 stores with 9 million in profits.
- Managed a team of over 50 employees.
- Oversaw maintenance for fleet exceeding 25 vehicles.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Oversaw facility maintenance, ensuring compliance with safety regulations and maintaining the buildings and grounds.
- Devised and executed training plans for new and existing staff to support competency and compliance.
Manager
Safelite AutoGlass
01.1999 - 08.2016
- Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations
- Developed internal workflow procedures that have been benchmarked through out the market
- Manages team of 11-22 technical professionals
- Directs strategic company initiatives to achieve high productivity, exceptional customer service while maintaining projected budget for the market
- Grew revenue of the branch to exceed 3 million by working in conjunction with the sales force
- Implements and maintains the safety standards and guidelines of the company
- Increased branch installation to exceed 1000 units per month
Technician
US Auto Glass
01.1987 - 01.1999
- Managed windshield installations and repairs over specified locations.
- Maintained territory during the installation and repair of windshields
- Delivered exceptional service to customers.
Franchise Owner
MAC Tools
01.1983 - 01.1987
- Owner and operator of franchise
- Maintained and grew sales in territory to exceed 100% in 4 years
- Executed service repairs on Mac Tools.
- Responsible for inventory and budget for franchise
Education
High School Diploma -
Riverdale High School
Riverdale, GASkills
- Staff training and development
- Operational excellence
- Warehouse management
- Operations management
- Employee relations
- Staff management
- Incident management
- Data analysis
- Emergency preparedness
Timeline
District Operations Manager
AutoGlass Now
09.2016 - Current
Manager
Safelite AutoGlass
01.1999 - 08.2016
Technician
US Auto Glass
01.1987 - 01.1999
Franchise Owner
MAC Tools
01.1983 - 01.1987
High School Diploma -
Riverdale High School
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