Mark Castillo
Fresno,CA
Summary
Dedicated professional with proven skills in problem-solving, task prioritization, computer sciences, customer service, time management, and trend tracking. Experienced in troubleshooting and solution development. Strong communicator with a history of cultivating positive relationships and exceeding goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Realtor
CMT Properties
10.2024 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Casa Del Lago Vacation Rental Owner
Casa Del Lago Shaver Lake California
01.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Realtor
Guarantee Real Estate Berkshire Hathaway
01.2001 - 10.2024
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
IT Help Desk Technician
Alorica North America
06.2007 - 06.2009
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Managed high levels of call flow and responded to technical support needs.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
Education
CompTIA A+, Net+, Sec+ Certifications - Computer Science
UNITEK IT College
Fremont, CANo Degree - General Studies
Fresno City College
Fresno, CAHigh School Diploma -
Clovis West
Fresno, CASkills
- Client relationship management
- Contract negotiation proficiency
- Strong negotiation skills
- Market research proficiency
- Help desk application proficiency
- Proficient in ticketing systems
- Incident response management
- Network issue resolution
- IT technical support
- Analytical problem-solving
- Service request management
- Strong verbal communication
- Effective team collaborator
Certification
CompTIA A+, Net+, Sec+ certifications.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Realtor
CMT Properties
10.2024 - Current
Casa Del Lago Vacation Rental Owner
Casa Del Lago Shaver Lake California
01.2019 - Current
IT Help Desk Technician
Alorica North America
06.2007 - 06.2009
Realtor
Guarantee Real Estate Berkshire Hathaway
01.2001 - 10.2024
CompTIA A+, Net+, Sec+ Certifications - Computer Science
UNITEK IT College
No Degree - General Studies
Fresno City College
High School Diploma -
Clovis West
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