Mark Cheever

• Negotiating and closing on sale of wheelchair accessible vehicles
• Use of CRM to track contacts
• Used consultative sales to understand and meet customer needs.
• Developed relationships with businesses to ally with
• Educated customers about product features and benefits
• Identified potential leads, resulting in improved sales performance.
• Provided after sales support, enhancing customer satisfaction
• Helped resolve client problems quickly

In this time I was working on my house. I am not naturally a handy-man so I researched and taught myself how to do the projects listed below. Not only did this widen my skills, but it gave me a chance to learn new skills and challenge myself in ways I never would have otherwise.

• Re-finished basement
• Remodeled 2 bedroom
• Installed floor joist and floor
• Replaced exterior wall
• Replaced part of roof
• Remodeled bathroom

• Cold calling leads
• Regularly attended online daily meetings and meetings
• Continuing education in phone sales
• Scheduling follow-up and online meetings with clients
• Suggested suitable policies to customers to suit their needs

In this time I studied for and got my Life Accident & Health Insurance license in New Hampshire

• Contacted clients via email or phone and explained lender decisions
• Explained approval terms and conditions or strategized with clients to find alternative solutions.
• Analyzed client credit bureaus to decide which lenders would be best fit
• Submitted credit applications to appropriate lenders
• Worked with Accounting on outstanding accounts and allocation of funds
• Strengthened and maintained relationships with lenders, vendors and clients.
• Wrote and developed standard operating procedures for the sales process.
• Trained new hires in company process, CRM, and digital contracting.
• Tracked data, generated reports, and distributed the information to regional managers.

• Submitted credit applications to lenders for approval.
• Went over lender decisions with clients and helped them understand what factors went into the lender’s decision and next steps.
• Worked on delay with lenders to ensure completeness
• Trained new hires on sales process, CRM/computer systems, and follow up procedure.
• Worked with clients to find vehicles that fit their needs and budget.

• Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
• Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
• Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.

• Negotiated purchase prices and explained sales, warranty, and optional products.
• Answered telephone and email inquiries from potential customers.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.