Mark Cloude
Baltimore,MD
Summary
A seasoned professional with a proven track record at Nandos Peri Peri, I excel in customer service excellence and cash handling, enhancing customer satisfaction. Skilled in conflict resolution and team collaboration, I consistently deliver high-quality service, fostering positive customer relations and operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier
Nandos Peri Peri
08.2022 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Trainer
Nandos Peri Peri
08.2022 - 01.2025
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Stored and handled goods correctly to maintain freshness and condition.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Established and maintained productive staff relationships for positive working environments.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Closely followed recipes and presentation guidelines to maintain consistency across menu items.
Server
Nandos Peri Peri
Baltimore, MD
08.2022 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Host
Nandos Peri Peri
Baltimore, MD
08.2022 - 01.2025
- Enhanced atmosphere with attentive service and personalized attention.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Managed reservations to optimize seating and minimize wait times.
- Implemented feedback mechanisms to continuously improve service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Grill Cleaner
Nandos Peri Peri
Baltimore, MD
08.2022 - 01.2025
- Maintained grill cleanliness to avoid food cross-contamination.
- Supported fellow workers to enhance overall cleaning efficiency.
- Disposed of hazardous waste to maintain a safe work environment.
- Inspected grill components for wear and tear to ensure safe operation.
- Reduced cross-contamination risks by diligently cleaning grills after each use, ensuring food safety for customers.
- Maintained compliance with health codes through strict adherence to proper grill cleaning procedures.
Grill Cook
Nandos Peri Peri
08.2022 - 01.2025
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Stored and handled goods correctly to maintain freshness and condition.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Established and maintained productive staff relationships for positive working environments.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Closely followed recipes and presentation guidelines to maintain consistency across menu items.
Education
Bachelor Of Arts - Animation
Morgan State University
Baltimore, MDSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Order taking
- Conflict resolution
Timeline
Cashier
Nandos Peri Peri
08.2022 - 08.2025
Trainer
Nandos Peri Peri
08.2022 - 01.2025
Server
Nandos Peri Peri
08.2022 - 01.2025
Host
Nandos Peri Peri
08.2022 - 01.2025
Grill Cleaner
Nandos Peri Peri
08.2022 - 01.2025
Grill Cook
Nandos Peri Peri
08.2022 - 01.2025
Bachelor Of Arts - Animation
Morgan State University