Mark De La Mora
Austin,TX
Summary
Capable of knowing how to perform multi-faceted tasks, train others to do so, while also being able to look at how those tasks fit in the bigger picture of overall business needs and goals, and find ways to improve those tasks to better accomplish those goals.
Maintaining positive interactions with customers as well as co-workers to create an environment that is conducive for providing great customer service as well as doing great work is something I take great pride in and always strive to achieve.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
Security Industry Specialists
03.2021 - Current
- I help manage the Scheduling Team and the processes required to schedule or modify shifts for a Security Deployment that operates over 6,000 hours weekly
- This requires lots of attention to detail for things such as: Creating timecards for all employees in the Deployment and making sure they have correct times and job-codes so that the right amount of billable vs non-billable hours are accounted for
- This ensures the Client does not get inaccurately billed, and that every employee receives correct compensation for the time they worked
- Handling outreach to Security Specialists for any changes to their schedule or new shift opportunities
- Updating Salesforce as well as various documents and spreadsheets shared amongst teams in real-time as changes are made
- Keeping track of Time-Off Requests as well as Leave-of-Absences and how they affect the Deployment
- Collaborating with various teams such as Shift Supervisors regarding Standard Deployment shifts, the Corporate Training Team to coordinate scheduling for new-hires, and the Client for unique requests for additional security coverage where needed
- Updating badge access levels for Security Specialists who will need additional badge access for unique time-specific shifts
Shift Supervisor
Security Industry Specialists
11.2020 - 03.2021
- Issue equipment and briefings at beginning/end of shift
- Take care of daily Shift-Supervisor specific administrative duties
- Respond to situations affecting the immediate Deployment regarding any potential damage to property or safety to employees and escalate up the chain of command appropriately
- Write reports
- Train Specialists
Security Specialist
Security Industry Specialists
08.2019 - 11.2020
- Provide exceptional customer service and de-escalation techniques as contracted security representing the Client
- Escalate situations to Leadership appropriately
- Maintain positive interactions with the Client and/or members of the public whether at retail stores or on corporate property.
Acquisitions Representative
VARO Inc. Real Investments
Tulare, Visalia, CA
09.2018 - 04.2020
- As an acquisitions representative for Varo, I made calls to individuals who were potentially interested in selling real estate to Varo
- If there was real interest, I would schedule an appointment for them to meet with the Senior Analyst and gather the necessary information the Analyst would need to review before the meeting, such as details regarding the property condition, ball-park numbers the client was looking to sell the property for, if there were any joint-owners, and if there were any liens on the property.
- Valuable things I learned from this job was good communication skills and letting people know I had a genuine interest in making sure their business needs and desires were met
Cashier Lead
American Eagle Outfitters
Visalia, CA
11.2015 - 12.2018
- Trained employees on register use, merchandising, and customer service.
- Performed daily retail duties such as organizing and maintaining displays, updating floor layouts, and providing excellent customer service to customers.
UC DAVIS Veterinary Medical Teaching
Tulare, CA
06.2017 - 08.2017
- Data Entry
- Organized written data into appropriate filing systems
- Recorded written data electronically, audited data to make sure electronic data matched written data
Education
Associates Degree -
Austin Community College
Skills
Task Management and Delegation
Certification
Texas Private Security Bureau Level II
Timeline
Texas Private Security Bureau Level II
06-2022
Administrative Supervisor
Security Industry Specialists
03.2021 - Current
Shift Supervisor
Security Industry Specialists
11.2020 - 03.2021
Security Specialist
Security Industry Specialists
08.2019 - 11.2020
Acquisitions Representative
VARO Inc. Real Investments
09.2018 - 04.2020
UC DAVIS Veterinary Medical Teaching
06.2017 - 08.2017
Cashier Lead
American Eagle Outfitters
11.2015 - 12.2018
Associates Degree -
Austin Community College