Mark De Leon Donis
Los Angeles,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Technician VI
Charter Communications, Spectrum
09.2022 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Installation/troubleshooting of services such as internet, voice, video, and Enterprise managed products.
- Knowledgeable in RF theory, fiber transport (CWDM,DWDM, AND EPON), and familiar with OSI model.
- Developed and maintained relationships with other departments, to ensure exceptional quality of work and
outstanding customer service in residential, commercial, and enterprise environments
Field Tech V
Charter Communications, Spectrum
10.2020 - 09.2022
- Installed/repaired business services such as voice, data, and video.
- Provided mentorship for new hires
- Worked under minimal to no supervision to handle escalations and/or VIP clients, as well as taking lead on projects assigned by management
- Managed to work well under pressure, handled six to seven jobs daily and always volunteered for overtime/on-call.
Field Technician I-IV
Charter Communications, Spectrum
11.2017 - 10.2020
- Installed/repaired residential services such as voice, video, data.
- Extensive knowledge in residential transport.
- Worked efficiently to maintain metrics to company expectations and prevent second truck roll for repairs.
- Provided mentorship to new hires.
- Handled escalations/VIP customers
Education
High School Diploma -
Fairfax High School
7850 Melrose Ave Los Angeles, CA 9004606.2015
Skills
- Bilingual, fluent in English and Spanish
- Technologically adept, knowledgeable in various programs such as Word, Excel, PowerPoint, and can perform well under extreme stress and conditions
Certification
- Broadband Premises Troubleshooting Part 1
- Broadband Premises Troubleshooting Part 2
- Broadband Wireless Specialist
- Network Specialist (CompTIA Network+)
- Return Path
- RF System Theory
- Understanding Network Technology
References
- Carlos Portillo, Supervisor (FTVI), Field Operations (310) 216-5502
- Israel Diaz, Supervisor, Field Operations (310) 633-0701
Timeline
Field Technician VI
Charter Communications, Spectrum
09.2022 - Current
Field Tech V
Charter Communications, Spectrum
10.2020 - 09.2022
Field Technician I-IV
Charter Communications, Spectrum
11.2017 - 10.2020
High School Diploma -
Fairfax High School
- Broadband Premises Troubleshooting Part 1
- Broadband Premises Troubleshooting Part 2
- Broadband Wireless Specialist
- Network Specialist (CompTIA Network+)
- Return Path
- RF System Theory
- Understanding Network Technology
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