Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Dudley

Shorewood,IL

Summary

District Manager with extensive experience in supervising multiple locations and ensuring compliance with company policies and regulations. Proven success in boosting employee morale, increasing sales, and maintaining high operational standards. Expert in employee training and fostering customer satisfaction.

Overview

7
7
years of professional experience

Work History

District Manager

Gas'N'Wash
05.2022 - 10.2024
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Responsible for seeing minor maintenance problems before they become a bigger issue and getting them resolved.



General Manager

Gas'N'Wash
03.2019 - 05.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Assistant Manager

Gas'N'Wash
08.2018 - 03.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Customer Service Representative

Gas'N'Wash
03.2018 - 08.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

High School Diploma -

Plainfield Central
Plainfield, IL
05-2003

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Customer Service
  • Attention to Detail
  • Training and coaching
  • Decision-Making
  • Staff Supervision
  • Employee Retention
  • High level of maintenance understanding

Timeline

District Manager

Gas'N'Wash
05.2022 - 10.2024

General Manager

Gas'N'Wash
03.2019 - 05.2022

Assistant Manager

Gas'N'Wash
08.2018 - 03.2019

Customer Service Representative

Gas'N'Wash
03.2018 - 08.2018

High School Diploma -

Plainfield Central

Similar Profiles

CREATE PROFILE
Mark Dudley