Mark Ferrer
Disputanta,VA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Virginia Correctional Enterprises /Virginia Depart
24427 Musselwhite Dr, Waverly, VA 23891, VA
08.2017 - Current
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Reviewed completed work to verify consistency, quality and conformance.
- Assessed company operations for compliance with safety standards.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided ongoing training to address staff needs.
- Directed and supervised team of 35 inmates in daily operations.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coached inmates to develop long-term career goals.
- Delegated duties to inmates based on skillset.
- Documented labor hours,inmate attendance and individual performance.
Acting Sr. Dental Lab Manager
Virginia Correctional Enterprises / DOC
Sussex, VA
08.2018 - Current
- Scanned lab scripts and other documents into laboratory database.
- Collected patient information to ensure that lab work was completed accurately.
- Ensured compliance with applicable health regulations related to lab operations.
- Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
- Performed quality control checks on all finished products.
- Cleaned and calibrated laboratory equipment.
- Created accurate models from impressions for use in the production of dental appliances.
- Cultivated strong relationships with dentists and their staff members to provide excellent customer service.
- Troubleshot any issues that arose during the manufacturing process in order to maintain quality standards.
- Monitored stock levels of raw materials used in the production process so that orders could be placed when necessary.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Modified existing software systems to enhance performance and add new features.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Leveraged Siteline skills to input and compile data gathered from various sources.
Production Supervisor
Virginia Correctional Enterprises
Statefarm, VA
08.2017 - Current
- Collaborated with graphic designers to develop custom artwork for printed products.
- Mitigated production issue risks by identifying potential problems and taking effective action.
- Developed and administered budgets for inventory, labor hours and overhead expenses.
- Reviewed quality control reports monitoring various aspects.
- Verified accuracy of proofs before beginning any job runs to avoid costly errors or reprints.
- Assessed production schedules and orders to plan material requirements and worker activities.
- Managed and maintained multiple print production projects concurrently.
- Monitored press operations to ensure that all jobs met quality standards.
- Resolved any issues related to delivery times or product quality with customers promptly and professionally.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed team inmates skillsets and assigned tasks accordingly for optimal efficiency.
- Led inmate meetings and one-on-one coaching sessions to continuously improve performance.
- Created training modules and documentation to train staff.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Publications Manager / Designer
Virginia Department of Health
Richmond, VA
12.2011 - 08.2018
- Created and managed budgets for travel, training and team building activities.
- Identified opportunities for cost savings through improved efficiency or alternative suppliers.
- Organized regular meetings with stakeholders to discuss current projects and initiatives.
- Managed the design and layout of publications in accordance with program standards.
- Provided guidance and support to team members throughout the publication process.
- Oversaw the distribution process for printed materials ensuring accuracy and timeliness.
- Ensured timely production of all publications.
- Negotiated contracts with third-party publishers or distributors as necessary.
- Collaborated with internal teams to understand their needs and create innovative solutions.
- Deign and created forms for different department with in VDH
- Design interactive PDF form , for use within the common wealth
- Implemented quality control measures to ensure accuracy of all published material before release.
- Researched industry trends to ensure published materials remain relevant.
Education
High School Diploma -
Coventry High School
Coventry, RI06-1987
Associate of - Graphic Design And Printing - Graphic Communications And Print
West Bay Vocational School
06-1987
Skills
- Business Development
- Process Improvement
- Inventory Control
- Strategic Planning
- Contract Management
- Business Administration
- Operations Management
- Staff Management
- Complex Problem-Solving
- Concept Development
- Adobe Creative Suite
- Print Production
- Visual Communication
- Technical Drawing
- Art Direction
- Packaging Design
- Tech-Savvy
- Corporate Design
- Presentation Design
- Design Research
- Microsoft Word
- Multitasking
- Friendly, Positive Attitude
- Organization
Certification
- certification Red Cross Training
Mark Ferrer
has completed the requirements for
Life Threatening Bleeding and
Tourniquet Application,
Adult and Pediatric First Aid/CPR/AED
conducted by
Virginia Department of Corrections
Date Completed: 10/19/23
Timeline
Acting Sr. Dental Lab Manager
Virginia Correctional Enterprises / DOC
08.2018 - Current
Supervisor
Virginia Correctional Enterprises /Virginia Depart
08.2017 - Current
Production Supervisor
Virginia Correctional Enterprises
08.2017 - Current
Publications Manager / Designer
Virginia Department of Health
12.2011 - 08.2018
High School Diploma -
Coventry High School
Associate of - Graphic Design And Printing - Graphic Communications And Print
West Bay Vocational School
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