Mark Gonzalez
Corona,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Balt
01.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Clerk
Iron Mountain
09.2021 - 01.2023
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
Recruiter
Robertson's Ready Mix Concrete. Inc.
02.2016 - 09.2021
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Education
High School Diploma -
Santiago High School
06.2012
Skills
- Creative problem solving
- Strong Verbal and Written Communication
- Attention to Detail
- Flexible and Adaptable
Timeline
Customer Service Representative
Balt
01.2023 - 06.2024
Data Entry Clerk
Iron Mountain
09.2021 - 01.2023
Recruiter
Robertson's Ready Mix Concrete. Inc.
02.2016 - 09.2021
High School Diploma -
Santiago High School
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