Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Gonzalez

Driscoll,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Telecommunicator

Texas A&m University - Kingsville
Kingsville, TX
04.2024 - Current
  • Operated multi-line phone systems to handle emergency calls efficiently.
  • Provided accurate information to callers regarding services and procedures.
  • Coordinated communication between emergency responders and callers in distress.
  • Maintained detailed logs of calls for record-keeping and follow-up purposes.
  • Utilized dispatch software to track units and monitor response times effectively.
  • Assisted in training new telecommunicators on protocols and procedures.
  • Managed high-stress situations with calmness and professionalism during emergencies.
  • Ensured compliance with local laws and regulations in all communications handled.
  • Reviewed incoming emails related to incident response activities and responded accordingly when necessary.
  • Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
  • Coordinated resources among various departments in order to ensure efficient resolution of incidents.
  • Assisted supervisor with administrative tasks such as filing paperwork and updating training logs.
  • Monitored alarm systems and dispatched appropriate personnel to alarm activations.
  • Dispatched police officers to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
  • Adhered strictly to applicable laws related to privacy regulations when handling sensitive information.
  • Regularly tested communication equipment such as radios, phones and computers for proper functioning.
  • Operated multi-line telephone system, including transferring calls, placing outbound calls, taking messages and paging staff members.
  • Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
  • Attended regular training sessions on topics such as communication protocols, safety procedures.
  • Worked closely with field personnel in order to provide additional support during critical incidents.
  • Provided pre-arrival instructions to callers regarding medical emergencies until paramedics arrived at the scene.
  • Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
  • Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
  • Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
  • Received or prepared work orders.
  • Documented services performed, operations information, and dispatch details in system.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Addressed questions, problems or requests for service or equipment.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.

Maintenance Crew Member

Driscoll ISD
Driscoll, TX
05.2023 - Current
  • Cut grass around the perimeter of the building using a lawn mower.
  • Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
  • Collaborated with team members to assess equipment performance needs.
  • Replaced washers, dryers, stoves, refrigerators, and dishwashers when needed.
  • Identified problems during daily work inspections and addressed concerns.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Parking Enforcement Officer

Texas A&m University - Kingsville
Kingsville, TX
08.2022 - 04.2024
  • Interacted professionally with other law enforcement agencies as needed.
  • Placed warning notices on windshields of illegally parked vehicles.
  • Assisted motorists with such things as flat tires, keys locked in car or battery jump-starts.
  • Utilized two-way radio communication to receive instructions from dispatch personnel.
  • Enforced handicapped parking regulations in designated areas.
  • Monitored parking lots for unauthorized vehicles or suspicious activity.
  • Directed drivers to proper parking areas and enforced special parking restrictions.
  • Accommodated over 50 cars during busy events.
  • Assisted with traffic control at special events as needed.
  • Patrolled assigned areas to identify illegally parked vehicles and issued citations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Maintained schedule of class assignments to meet deadlines.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Operated multi-line phone systems to handle emergency calls effici
  • Provided accurate information to callers regarding services and procedures.
  • Utilized dispatch software to track units and monitor response times effectively.

Education

Criminology

Texas A&M University - Kingsville
Kingsville, TX
05-2025

High School Diploma -

Premont High School
Premont, TX
06-2021

Skills

  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Valid Driver's License
  • Effective Communication

Timeline

Telecommunicator

Texas A&m University - Kingsville
04.2024 - Current

Maintenance Crew Member

Driscoll ISD
05.2023 - Current

Parking Enforcement Officer

Texas A&m University - Kingsville
08.2022 - 04.2024

Criminology

Texas A&M University - Kingsville

High School Diploma -

Premont High School

Similar Profiles

CREATE PROFILE
Mark Gonzalez
Want your own profile? Build for free at Resume-Now.com