Mark Grim

• Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Improved overall spotting efficiency by actively participating in training sessions focused on new equipment usage guidelines and best practices for signal communication techniques.
• Consistently met deadlines through diligent work ethic and effective prioritization of tasks.

• Improved data accuracy by diligently collecting and recording census information from households.
• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.

Customer Service

• Established rapport with new clients to increase satisfaction and loyalty.

Provided dinner music to enhance ambiance in fine dining settings.

• Selected and arranged music for many holiday performances and special events.
• Achieved critical acclaim by consistently delivering memorable performances that resonated with audiences and garnered positive press coverage.

Accomplished advertising strategies for census workers needed in Eastern Pa and performed administrative functions having to do with record keeping and office operation. Helped office to achieve one of the top rankings for production and efficiency in the nation.

• Collaborated effectively with team members, sharing knowledge and resources to achieve common goals in a timely manner.
• Demonstrated problem-solving skills in handling challenging situations that arose during fieldwork assignments, finding solutions to overcome obstacles effectively.

Field inspection, photograph and blueprint properties for appraisal

• Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.

Telemarketing on inbound calls for Bahamas, Mexico and Caribbean destinations

• Contributed to the development of new telemarketing scripts that resulted in increased lead generation rates.
• Collaborated with marketing department to refine telemarketing scripts for optimal results.
• Provided constructive feedback on telemarketing scripts and processes leading to more effective engagements with potential clients.

Bought and sold new and used restaurant equipment and provided design consulting for new projects.

• Consulted with customers to assess needs and propose optimal solutions.

Managed functions and room sales for 240 room motel with banquet facility for up to 1000. Created corporate identity suites for major businesses in the area. Was active in local Chamber of Commerce Presidents club activities.

Was part of management staff and was to become general manager at future location

Oversaw sales operation of a Kosher/non-kosher dairy deli food company.