Mark B. Gutierrez Mayorga
3173 Bancroft Dr. Spring Valley,CA
Overview
2
2
years of professional experience
Work History
Human Resources Assistant
Amazon Warehouse
10.2024 - Current
- Organized employee engagement activities to promote a positive workplace culture.
- Created engagement calendars for associates.
- Managed site news by creating and posting them throughout the site communication system.
- Collaborated with managers & process assistants to maintain better communication with associates.
- Maintained inventory for sites rewards system as well as HR storage space.
- Provided guidance to associates about accommodations, scheduling, complaints, direct deposits, and any other inquiry about the site's app for associates.
Learning Ambassador
Amazon Warehouse
10.2024 - Current
- Trained Associates individually and in groups in the different process paths for the site.
- Facilitated onboarding for new employees in a fast-paced warehouse environment.
- Ensured work safety by encouraging associates to use the right tools and follow the proper work procedures.
- Role model for standard work.
- Managed returns of clothing, shoes, and accessories.
- Unloading product from cargo container.
- Maintained and refilled product for other associates in order to be processed.
- Perform audits from fellow employees in order to maintain quality and effectiveness in the processing of products.
Secretary/Assistant
April Tax Services
01.2024 - 04.2024
- Handling phone calls
- Prepared and organized client documents for tax preparation processes.
- Professional customer service
- Answering and solving customers' questions and concerns.
- Scheduled appointments for clients with tax professionals and maintained calendar organization.
- Assisted in filing and maintaining confidential client records and documentation.
- Supported team members with administrative tasks to enhance workflow efficiency.
Front End Supervisor
Ross Dress For Less
07.2024 - 04.2025
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Help customers and provide excellent customer service.
- Managed break and lunch schedules for associates.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education
BA - International Business, Spanish, Management/Marketing
San Diego State University
05.2024
Study Abroad -
Tech de Monterry, Campus CCM
12.2023
AA - Business Administration, Public Administration
Southwestern College
05.2022
High School -
San Ysidro High School
San Diego, CA05.2019
Skills
- Problem Solving
- Critical thinking
- Communication
- Planning
- Adaptability
- Canva
- Microsoft office
- Conflict resolution
- Time management
- Organizational skills
- Administrative skills
- Attention to detail
Accomplishments
Part of Phi Theta Kappa Honors Society.
Languages
- English
- Spanish
Timeline
Human Resources Assistant
Amazon Warehouse
10.2024 - Current
Learning Ambassador
Amazon Warehouse
10.2024 - Current
Front End Supervisor
Ross Dress For Less
07.2024 - 04.2025
Secretary/Assistant
April Tax Services
01.2024 - 04.2024
BA - International Business, Spanish, Management/Marketing
San Diego State University
Study Abroad -
Tech de Monterry, Campus CCM
AA - Business Administration, Public Administration
Southwestern College
High School -
San Ysidro High School