Mark Jackson
Https://www.linkedin.com/in/mark-jackson-discipline
Summary
Goal-oriented analysis successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
10
10
years of professional experience
Work History
Membership Support Specialist
AAA Club Alliance
08.2017 - Current
- Developed a high-level comprehension of Membership product, prices, discounts, and services through immense training
- Dispensed the skillfulness to be able to communicate with Reconciliation and Accounts Payables for refund request
- Provided the ability to manage multiple functions (Advance Pay Report, Cash Pending Report, AAA Life, Escheat Process, Auto Renewal Refund request, Return Checks)
Consultant/ Manager
LayTea Desserts
05.2019 - 08.2023
- Responsible for special processing orders, conducting marketing campaigns, and managing revenue data
- Oversee financial database management system to keep track of sales
- Managed a crew of five employees.
Dispatch Operations Specialist
AAA Mid Atlantic
10.2015 - 08.2017
- Answered inbound calls from members seeking updates for their AAA Roadside request
- Provided accurate and timely resolutions to dispatch the appropriate service truck to the waiting member
- Showed the ability to communicate with the members, supervisors, and shop managers in a high paced environment.
Roadside Assistance Counselor
AAA Mid Atlantic
06.2014 - 10.2015
- Provided a strong ability to deliver Member request for roadside service and assistance in a timely and safe manner
- Showed a vigorous expertise to appropriately dispatch service needed and ensure members safety
- Masted the aptness of handling high volume incoming calls with the ability to multitask and navigate through the D3 system
- Demonstrated ultimate critical thinking and decision-making skills concerning prioritization of service by identifying solutions about members safety concerns.
Education
Associate of Science in Data Analytics -
Wilmington University
08.2024
The Complete Oracle SQL Certification Course
Udemy
Certificate No: UC-86d034c4-b59c-4b4c-9be0-b57c47605-2024
Computer Competencies - Skills
- SQL
- Python
- Tableau
- Data Analysis
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power Point
- Microsoft Word
- Microsoft Access
- Excel in Business Problem Solving
- Statistics
Additional Work Experience
LayTea Desserts, Consultant/ Manager, 05/2019, 08/2023, Responsible for special processing orders, conducting marketing campaigns, and managing revenue data., Oversee financial database management system to keep track of sales., Managed a crew of five employees.
Deans List
Fall 2023
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