Mark Jackson
Richmond,VA
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
NEFCO
Ashland, VA
08.2024 - Current
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Operations Manager
WATCO Logistics
Richmond, VA
07.2023 - 08.2024
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Operations Supervisor
UNFI
Mechanicsville, VA
08.2022 - 07.2023
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
CDL Truck Driver
Coastal Sunbelt Produce Company
Ruther Glen, VA
03.2022 - 08.2022
- Checked vehicle before and after trips for mechanical items and safety issues.
- Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
CDL Truck Driver
Amazon
Chester, VA
04.2021 - 03.2022
- Adhered to company policies and procedures while operating vehicles safely within local areas.
- Assisted with loading and unloading activities when necessary to help ensure efficient operations.
- Verified load counts against shipping papers; notified supervisor if discrepancies were found.
- Conducted periodic maintenance checks on trucks; reported any issues needing repair immediately.
Forklift Operator
Tidewater fiber Company (TFC)
Chester, VA
10.2020 - 04.2021
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
Forklift Operator
XPO Logistics
Sandston, VA
12.2019 - 10.2020
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Operated powered industrial trucks in accordance with OSHA regulations.
Automated Logistical Specialist (92A)
U.S. Army Active Duty
Richmond, VA
05.2014 - 02.2015
- Maintained and updated automated supply systems, including Standard Army Retail Supply System and Global Combat Support System-Army.
- Conducted regular physical inventories to ensure accuracy of records.
- Organized storage areas for efficient retrieval of materials.
- Managed the shipping, receiving process for incoming, outgoing materials.
Education
High School Diploma -
Henrico High School
Henrico, VA05-2014
Skills
- Performance monitoring
- Safety oversight
- Cycle counting
- Team Training
- Customer relationship development
- Warehouse operations
- Management
- Logistics expertise
- Safety regulations implementation
- Staff recruitment
- Route optimization
- Shipping and receiving
Certification
CDL A
PIT Equipment certified
Languages
English
Professional
Affiliations
- Active member of The Prince Hall Grand Lodge Of VA Free & Accepted Masons.
Timeline
Operations Supervisor
NEFCO
08.2024 - Current
Operations Manager
WATCO Logistics
07.2023 - 08.2024
Operations Supervisor
UNFI
08.2022 - 07.2023
CDL Truck Driver
Coastal Sunbelt Produce Company
03.2022 - 08.2022
CDL Truck Driver
Amazon
04.2021 - 03.2022
Forklift Operator
Tidewater fiber Company (TFC)
10.2020 - 04.2021
Forklift Operator
XPO Logistics
12.2019 - 10.2020
Automated Logistical Specialist (92A)
U.S. Army Active Duty
05.2014 - 02.2015
High School Diploma -
Henrico High School
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