Mark Kohnen

• Managed team of 3 Supervisors and 18 adjusters, providing coaching and performance feedback for improved productivity.
• Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
• Provided direction on caseload of 40 large losses
• Achieved lowest Office PAR Audit score in ICW history with score of 0.2
• Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts leading to 101% closing ration for 2023.

• Responsible for management and resolution of 165 large exposure cases on behalf of insurance carriers throughout State of California.

• Managed 4850 claims on behalf of San Joaquin County from inception to resolution
• Duties included close interaction with County Risk Management staff in order to facilitate coordination of Workers’ Compensation with retirement and benefits programs to ensure overall cost-effective outcomes.

• Responsible for direct supervision of 5 claims examiners, 3 assistants, and 2 support staff servicing City and County of San Francisco.

Responsible for managing all aspects of a caseload of 200 Workers’ Compensation claims on behalf of the California Insurance Guarantee Association.

• esponsible for direct supervision of 6 claims examiners and 3 assistants for various large and mid sized accounts including United Airlines, Yosemite Park Concessions, Hershey Corporation, and The San Francisco 49ers
• Assisted in opening of new office which included procurement of infrastructure as well as recruitment and hiring of staff.