Mark Leach

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Corrected operational discrepancies by developing and executing process improvements.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

• Conducted pest inspections to identify and assess infestations.
• Applied targeted treatments using industry-standard equipment and chemicals.
• Documented service reports detailing findings and treatment plans.
• Collaborated with team members to improve service delivery efficiency.
• Educated clients on pest prevention strategies and maintenance practices.
• Assisted in training new technicians on safety protocols and procedures.
• Implemented feedback mechanisms to enhance customer satisfaction and service quality.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Streamlined processes by implementing efficient workflows and improving technician training programs.

• Engaged with customers to deliver outstanding customer services and secure repeat business.
• Identified infestations and isolated sources with physical inspections of premises.
• Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
• Maintained knowledge and adhered to state rules and regulations.
• Followed all company protocols when applying pesticides on the inside and outside of structures.
• Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
• Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.

Manage the day to day functions of the shop

Manage parts and supplies for the shop

Control the flow of work in and out of the shop

• Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
• Followed all company protocols when applying pesticides on the inside and outside of structures.
• Maintained knowledge and adhered to state rules and regulations.
• Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
• Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
• Set mechanical traps, baits and glue boards to remove pests from interior areas.
• Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
• Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
• Recognized for consistent quality service and efficiency.
• Estimated costs, collected payments and issued receipts to keep financial and client account accurate.

• Explored market opportunities by building relationships with community businesses.
• Prepared financial agreements and invoiced transactions for client accounts.
• Achieved sales goals consistently, increasing territory revenue by 12-18%.
• Researched innovative solutions for new prospects by attending seminars and trade shows.
• Maintained current knowledge of emerging industry trends, legislation, coverage, technology and products.
• Developed rapport and increased business revenue by hosting lunch-ins and product training events for prospective clients.
• Contacted customers via phone, email, and person to person to explore connections, offer services and cement relationships.
• Established sales goals and strategies that contributed to increased growth in sales and profitability.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Implemented creative sales and marketing strategies to assist sales team with reaching targets.
• Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
• Supervised and trained 16-24 employees on successful selling techniques.
• Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
• Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
• Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.

• Completed professional development with Dale Carnegie classes.
• STL and SMTP classes.
• Certified Applicator in Texas.
• Technician in Oklahoma.