Mark Maddrey
Boston,MA
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at Olive Garden by leveraging exceptional communication and multitasking skills. Adept at fostering team collaboration and employing POS software efficiently, my background includes contributions to Starbucks, and Franklin Park Zoo, where I improved service delivery and fostered loyalty through professional conflict resolution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Host
Olive Garden
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Barista
Starbucks
01.2021 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Zoo Teen
Franklin Park Zoo
06.2019 - 09.2021
- Enriched visitor experiences through informative talks on specific animals, their habitats, and conservation status.
- Boosted visitor morale and interest in conservation efforts by enthusiastically answering questions and sharing personal anecdotes about daily experiences at the zoo.
- Upheld a high standard of professionalism, punctuality, and dedication throughout all volunteer activities, contributing to the overall success of the Zoo Teen Volunteer program.
- Empowered fellow volunteers with necessary skills and knowledge by participating in comprehensive training sessions.
- Actively participated in habitat restoration projects within the zoo grounds, demonstrating dedication to long-term sustainability goals.
Education
Associate of Arts - Liberal Arts
Roxbury Community College
Boston, MA05.2025
High School Diploma -
Community Academy Of Science And Health
Boston, MA06.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Exceptional communication
- Detail Oriented
- POS Software
- Up-selling techniques
Timeline
Host
Olive Garden
04.2024 - Current
Barista
Starbucks
01.2021 - 12.2023
Zoo Teen
Franklin Park Zoo
06.2019 - 09.2021
Associate of Arts - Liberal Arts
Roxbury Community College
High School Diploma -
Community Academy Of Science And Health