Mark Mejia
Silver Spring,MD
Summary
Driven professional with a track record of enhancing customer satisfaction and loyalty at Kohls Department Store through expert resolution of complex issues and targeted promotion strategies. Skilled in customer service and complex problem-solving, demonstrated by surpassing credit card application targets. Collaborates effectively in cross-functional teams, ensuring continuous improvement and exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Associate
Kohls Department Store
06.2019 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Assistant Counselor
Camp Sonshine
05.2017 - 08.2017
- Conducted thorough assessments of new clients to determine appropriate level of care based on presenting concerns and clinical history.
- Contributed to a positive workplace culture by fostering strong relationships with colleagues, supporting their professional growth, and collaborating effectively on shared tasks.
- Provided compassionate support during difficult times by empathizing with clients'' struggles while guiding them towards healthier coping strategies.
Education
Bachelor of Arts - Political Science
Towson University
Baltimore, MD06.2026
Associate of Arts - International Relations
Montgomery College
Rockville, MD12.2023
Skills
Customer Service
Time Management
Attention to Detail
Computer Skills
Complex Problem-Solving
New Hire Training
Cross-Functional Teamwork
Research abilities
Sales expertise
Accomplishments
AP Scholar Award
Languages
English
Native or Bilingual
Spanish
Limited Working
Italian
Elementary
Timeline
Associate
Kohls Department Store
06.2019 - Current
Assistant Counselor
Camp Sonshine
05.2017 - 08.2017
Bachelor of Arts - Political Science
Towson University
Associate of Arts - International Relations
Montgomery College
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