Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Mark Mernik Jr

Minnetrista,United States

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

12
12
years of professional experience

Work History

Logistics Account Executive

04.2024 - 05.2024
  • Make calls and establish relationships to build your book of business
  • Close new and existing customers to move their freight
  • Negotiate prices with customers and carriers
  • Manage daily shipments and resolve issues to ensure timely pickup and delivery
  • Provide proactive and honest communication, internally and externally.

Inbound Sales Specialist

Stauer
04.2023 - 10.2023
  • Build Long Lasting Relationships with Clients
  • Sell Stauer Products, Promotions, and other Merchandise
  • Identifying upselling and cross-selling opportunities during customer interactions to maximize sales revenue and enhance customer satisfaction
  • Use data analytics to identify trends in customer inquiries and sales patterns, enabling targeted marketing strategies and product recommendations to increase sales and customer satisfaction
  • Develop tailored sales strategies for different customer segments to increase conversion rates and drive revenue growth
  • Develop personalized sales strategies based on customer preferences and purchase history to increase client retention and lifetime customer value
  • Utilize customer feedback and insights to inform product development and improve overall customer satisfaction
  • Collaborate with the marketing team to create targeted campaigns and promotional offers that align with customer preferences and drive inbound sales for Stauer products.

Warehouse Associate

Hemp Acres
08.2022 - 10.2022
  • Utilizing the computerized inventory system to determine location of materials and supplies
  • Entering material transactions into the system and completing material handling section of paperwork for return of materials to the warehouse
  • Moving processed material from workstations to the appropriate staging area
  • Ensuring the accurate repackaging of leftover materials
  • Assisting with other warehouse duties as assigned
  • Maintaining a clean and safe work area
  • Identifying opportunities to improve warehouse efficiency and suggesting innovative solutions to streamline processes and reduce costs for Hemp Acres
  • Collaborating with the quality control team to ensure all incoming materials meet the company's standards for organic and sustainable products, aligning with Hemp Acres' commitment to environmental responsibility
  • Implementing a system for tracking and managing inventory levels to avoid stockouts and ensure timely replenishment of materials for Hemp Acres.

Marketing Associate

Hyro Management Inc
03.2022 - 07.2022
  • Execute marketing strategies and operational functions to company standards
  • Participate in product/service knowledge training provided to on-site teams on behalf of management
  • Execute merchandise presentation directives and standards to sales team members
  • Assist customers with any questions they may have in regards to featured client products/services at on-site events
  • Gain knowledge of the marketing and branding strategy of all new clients the company acquires
  • Apply knowledge of the product and brand to develop customized marketing strategies for client on-site events
  • Ensure the highest level of customer service resulting in increased productivity and achieving sales goals
  • Build knowledge of the marketing systems implemented at each on-site event
  • Assist the event manager with any day to day administrative support as required
  • Conduct market research and analysis to identify trends, opportunities, and competitor activities to support the development of innovative marketing strategies that differentiate Hyro Management Inc's client products/services in the competitive market
  • Create and maintain a database of industry influencers and key opinion leaders, establishing relationships and partnerships to leverage their networks in promoting Hyro Management Inc's client products/services and enhancing brand visibility in the market.

PAC Associate

St. Boni Motorsports
11.2019 - 05.2020
  • Greeting and assisting parts customers with a positive attitude
  • Assist customer with accessory compatibility and purchases
  • Contact customers with order updates and backorder status
  • Assist receiving seasonal clothing orders
  • Pull parts for technicians and sell to repair orders
  • Maintain stocking levels and supplier returns
  • Participate in inventory of parts
  • Collaborate with the marketing team to create promotional materials and campaigns that increase parts sales and customer engagement for St
  • Boni Motorsports
  • Assist in developing personalized customer service strategies to enhance customer loyalty and increase repeat business for St
  • Boni Motorsports
  • Utilize customer feedback and data analysis to identify trends in parts purchases and customer preferences, providing valuable insights to inform inventory management and purchasing decisions for St
  • Boni Motorsports.

Retail Sales Associate

Gander Outdoors
05.2019
  • Connect with customers by asking questions, recommending solutions, and answering questions
  • Restock merchandise to ensure department and merchandise displays are organized and fully stocked
  • Deliver key metrics including sales, credit, warranties, etc
  • Facilitate a positive checkout experience
  • Re-ticket merchandise
  • Demonstrate safe practices and procedures by adhering to company standards
  • Create engaging visual displays to attract and retain customers, reflecting the outdoor lifestyle and highlighting featured products
  • Leverage product knowledge and enthusiasm for outdoor activities to engage customers and provide personalized recommendations, enhancing their shopping experience and driving sales for outdoor gear and equipment at Gander Outdoors.

Auto/Marine Technician

Bumps Auto and Marine
06.2018 - 08.2018
  • Boat/car pick-up and delivery
  • Boat storage
  • Transmission services
  • Winterizing boats
  • Body work and detailing.

Delivery Driver/Catering

D'Vincis Italian Resturaunt
10.2015 - 08.2016
  • Delivery Driving: Deliver a wide variety of items to different addresses and through different routes
  • Follow routes and time schedule
  • Load, unload, prepare, inspect and operate a delivery vehicle
  • Ask for feedback on provided services and resolve clients' complaints
  • Collect payments
  • Inform customers about new products and services
  • Complete logs and reports
  • Follow regulations and safety standards
  • Catering: Create and submit event contracts with regard to meal preparation and delivery
  • Plan menus with clients to ensure all meals meet the customer's expectations
  • Source all ingredients for planned menu's in advance of each event
  • Transport meals and associated items to event venue
  • Serve meals and beverages to event attendees
  • Clean up venue after event to ensure no food, plates, beverages or other detritus remain behind
  • Consult with customers about any meal or head count changes prior to the event
  • Inspect final arrangements with the customer to ensure satisfaction
  • Submit invoices for customers in accordance with company policies
  • Communicate with event coordinator.

Animal Care Attendant

Wings and Whistles
09.2012 - 06.2015
  • Observe animal appearance and activity for general physical condition, obvious signs of illness, disease and discontent
  • Take dogs outside daily for play and further kennel maintenance/cleaning
  • Feed dogs correct amount assigned daily
  • Assist in obedience, search and rescue, and hunting training courses
  • Perform and maintain janitorial duties
  • Assess and deliver appropriate medical needs to a variety of dog breeds and conditions
  • Follow and act on specific procedures and safety regulations to ensure a safe and reliable facility.

Education

ASSOCIATES - Marketing & Management

NORMANDALE COMMUNITY COLLEGE
Bloomington, Minnesota
05.2020

HIGH SCHOOL DIPLOMA -

WACONIA HIGH SCHOOL
Waconia, Minnesota
05.2016

Skills

  • Active Listening

  • Communication

  • Computer Skills

  • Customer Service

  • Negotiation

  • Problem-Solving

  • Detail Oriented

  • Sales

Hobbies and Interests

  • Sports
  • Hunting
  • Snowmobiling
  • Lake activities

Timeline

Logistics Account Executive

04.2024 - 05.2024

Inbound Sales Specialist

Stauer
04.2023 - 10.2023

Warehouse Associate

Hemp Acres
08.2022 - 10.2022

Marketing Associate

Hyro Management Inc
03.2022 - 07.2022

PAC Associate

St. Boni Motorsports
11.2019 - 05.2020

Retail Sales Associate

Gander Outdoors
05.2019

Auto/Marine Technician

Bumps Auto and Marine
06.2018 - 08.2018

Delivery Driver/Catering

D'Vincis Italian Resturaunt
10.2015 - 08.2016

Animal Care Attendant

Wings and Whistles
09.2012 - 06.2015

ASSOCIATES - Marketing & Management

NORMANDALE COMMUNITY COLLEGE

HIGH SCHOOL DIPLOMA -

WACONIA HIGH SCHOOL

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Mark Mernik Jr