Tommy Byrd
Batavia
Summary
Professional with strong background in customer interactions, team-building, and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Logistics Account Executive
Verst Group Logistics
04.2022 - 01.2025
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
Certified Trainer
Quaker Steak & Lube
06.2016 - 04.2022
- Mentored new hires, resulting in stronger staff development and customer satisfaction.
- Developed innovative training materials, that became adopted through several locations.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
Drive-Thru Leader
Frisch's Big Boy
07.2011 - 03.2016
- Established a positive work environment by celebrating team successes and recognizing individual achievements within the drive-thru staff.
- Improved customer satisfaction by efficiently managing drive-thru operations and timely order delivery.
- Resolved customer complaints promptly, demonstrating empathy while offering solutions to maintain customer loyalty.
NCAA Certified Basketball Coach
AAU Basketball
01.2019 - 01.2024
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Acted as positive role model for team participants and in community.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH06-2011
Skills
- Customer satisfaction
- Staff education and training
- Sales expertise
- Dispute resolution
- Product knowledge
- Complaint resolution
- Computer proficiency
- Relationship building
- Critical thinking
- Active listening
Timeline
Logistics Account Executive
Verst Group Logistics
04.2022 - 01.2025
NCAA Certified Basketball Coach
AAU Basketball
01.2019 - 01.2024
Certified Trainer
Quaker Steak & Lube
06.2016 - 04.2022
Drive-Thru Leader
Frisch's Big Boy
07.2011 - 03.2016
High School Diploma -
Oak Hills High School
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