Mark Middleton
Kansas City,MO
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
12
12
years of professional experience
Work History
Server
Earls Kitchen + Bar
07.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining high service quality.
Server
Pierpont's
07.2021 - 06.2024
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
JAX Fish House & Oyster Bar
11.2018 - 07.2021
- Consistently provided professional, friendly and engaging service while serving.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Farmhouse
04.2017 - 11.2018
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
Business Development Manager
Structural Modeling & Analysis
01.2014 - 04.2017
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunity.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Education
Associate of Arts - Liberal Arts
Metropolitan Community College
Columbia, Missouri2012
Skills
- Relationship Development
- Hospitality service expertise
- Outstanding customer support
- Customer service
- High volume dining
Accomplishments
- Consistently one of the top performing servers at Pierpont's in sales and customer reviews.
- Generated $500,000 in sales in first year as the Business Development Manager for Structural Modeling & Analysis.
- Exceeded quarterly revenue goals in all 4 quarters during first year as a Business Development Manager.
- As the Valet Manager for a hospitality company, lead a 60-person department that won the top customer service award 12 months in a row.
Timeline
Server
Earls Kitchen + Bar
07.2024 - Current
Server
Pierpont's
07.2021 - 06.2024
Server
JAX Fish House & Oyster Bar
11.2018 - 07.2021
Server
Farmhouse
04.2017 - 11.2018
Business Development Manager
Structural Modeling & Analysis
01.2014 - 04.2017
Associate of Arts - Liberal Arts
Metropolitan Community College