Mark Notzka
Ventura,California
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Las Vegas, NV
09.2022 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Operations Manager
T & H Compressor Repair Company, Inc.
Ventura, CA
02.2017 - 09.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Helped build and review master service agreements for work eligibility.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for Day shifts, taking into account customer traffic and employee strengths.
- Supervised 7 employees on various shifts, overseeing efficiency of work.
Bass Player
Ras Danny Reggae Band
San Luis Obispo, CA
01.2002 - 01.2012
- Performed in 4 to 5 shows per month.
- Repaired broken strings and other instrument issues.
- Harmonized with other musicians during songs.
- Provided rhythmic foundation for Ras Danny person group during performances.
- Practiced guitar chords and scales to maintain full proficiency with each piece of equipment.
- Memorized standards often requested at shows.
- Learned new songs for performances and tour concerts.
- Performed music in styles such as Bob Marley, Ini Kamoze and various oldies.
Education
Bachelor of Arts - Agribusiness-International Business Management
California Polytechnic University
San Luis Obispo, CA01.2002
High School Diploma -
Buena High School
Ventura, CA06.1989
Skills
- Adult AED and CPR
- Public Interaction
- Issue Resolution
- Emergency Situations Management
- Company Culture and Values
- Crew Coordination
- Food and Beverage Service
- Safety Procedures
- Company Policy Adherence
- Verbal and Written Communication
- Public Speaking
- Evacuation Procedures
- Company Guidelines
- Baggage Handling
- Equipment Oversight
- Passenger Care
- Storage Procedures
- Aircraft Safety Checks
- Cleanliness and Sanitation
- Pre-Flight Briefings
Hobbies
Skiing/Snowboarding
Backpacking
Timeline
Flight Attendant
Frontier Airlines
09.2022 - Current
Operations Manager
T & H Compressor Repair Company, Inc.
02.2017 - 09.2022
Bass Player
Ras Danny Reggae Band
01.2002 - 01.2012
Bachelor of Arts - Agribusiness-International Business Management
California Polytechnic University
High School Diploma -
Buena High School